Sales & Service Development Representative

Sales & Service Development Representative I

Location:

Irvine, CA – On-site
Job Type: Full‑Time
Compensation: $22/hour

Mutual of Omaha is a Fortune 300 Company. Mutual Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

Mutual of Omaha Mortgage is a full‑service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!

At Mutual of Omaha Mortgage, we’re seeking experienced call center sales & service professionals to handle a high volume of inbound calls.

This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communication skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast‑paced, growth‑oriented environment and effectively engaging customers.

• Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification.
• Conduct initial contact and follow‑up to identify needs and determine customer fit.
• Follow scripts verbatim for products and services, applying rebuttals as needed.
• Build trust‑based relationships by going above and beyond in addressing early customer concerns.
• Offer service support or handle simple service questions prior to transferring to a loan officer.
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality.

• 1+ years of combined experience in inbound and outbound sales, call center, or phone‑based customer engagement.
• Excellent phone communication skills—clear, confident, and persuasive.
• Strong ability to qualify leads, handle objections, and follow structured scripts.
• Proven track record of proactive outreach and early‑stage sales development.
• Proficiency (or strong willingness to learn) Salesforce, Five9, and Yonyx.
• Ability to multitask and manage time in a high‑volume environment.
• Growth‑oriented, proactive, and aligned with early‑stage sales culture.
• Preferred:
  Background in mortgage, finance, and/or sales.

• Competitive compensation.
• Robust training and ongoing coaching.
• A supportive team culture committed to excellence.

Join a team that’s redefining the customer experience in reverse mortgage lending. If you’re ready to make an impact, grow your career, and contribute to a high‑performing sales & service team, we’d love to hear from you.

• Vacation – vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time – 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday).
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage.
• Vision Coverage.
• Company Paid Life Insurance.
• 401(k) with a generous employer match.
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
• Free Legal Services.
• Employee Loan Program.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package.