Client Coordinator - Aesthetic Clinic

OHMI Anti-Aging Center Client Coordinator (Sales Front Desk – Aesthetic Clinic) Location

Orange County, CA

OHMI Anti-Aging Center is a premium aesthetics and regenerative wellness clinic focused on long‑term skin health and personalized treatment plans.

Led by Dr. Maxwell Jen, we guide clients through customized solutions rather than one‑time services, delivering natural and lasting results.

This is not a typical front desk position.

We are looking for a Client Coordinator who can guide conversations, convert inquiries into consultations, and deliver a high‑end client experience
.

This role is:

• Client-facing
• Sales‑oriented
• Detail‑driven

• Answer calls, texts, and inquiries using Weave
• Understand client intent quickly and guide them toward booking a consultation
• Confidently explain our consultation process (paid consultation model)
• Maintain strong booking conversion and response time

• Move clients from “just asking” → “understanding their needs.”
• Position consultation as the starting point for all new clients
• Support a treatment plan mindset
  , not one‑time service selling

• Respond to missed calls promptly
• Execute structured SMS follow‑ups
• Re‑engage leads who have not booked

• Manage consultation bookings efficiently
• Reduce no‑shows and schedule gaps
• Coordinate with providers for smooth daily flow

• Client check‑in / check‑out
• Maintain accurate client records
• Support payment processing and basic inquiries
• Ensure a clean, organized, and professional front desk

• Assist clinic management with day‑to‑day operational coordination
• Help track key tasks, follow‑ups, and ensure items are completed on time
• Support execution of internal processes (lead management, scheduling flow, client communication)
• Identify gaps or issues in daily operations and proactively flag them

• Strong communication with a calm, confident presence
• Comfortable guiding clients toward booking (not just answering questions)
• Detail‑oriented with strong follow‑through
• Fast, responsive, and organized
• Professional and polished demeanor

• Aesthetics, medical spa, luxury retail, or hospitality
• Sales or client‑facing experience
• Experience with CRM or scheduling tools

• Mandarin Chinese
• Interest in skincare and aesthetics

• You prefer passive customer service without sales responsibility
• You are uncomfortable discussing consultation fees
• You avoid follow‑up or structured workflows

• Hourly base: $22 – $26
• Performance bonus
• Additional performance incentives
• High performers are rewarded based on results

• Path to Aesthetic Consultant role
• Training in client communication, sales, and aesthetics

OHMI is an award‑winning regenerative aesthetics, anti‑aging, and medical wellness private practice founded on the philosophy that the safest, longest lasting, and highest quality results come from optimizing health, regenerative physiology, and overall well‑being to create a naturally beautiful aesthetic and a stronger, healthier, more youthful body.