Senior Manager Heavy Team Job Irvine area,California USA,Sales

Position: Senior Manager - High & Heavy Team

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Manager - High & Heavy (HoT) will contribute to expanding the company's freight forwarding services by identifying business opportunities, managing customer relationships, and driving revenue growth. The ideal candidate will have a deep understanding of supply chain management, logistics and freight forwarding needed to further expand the company's market presence.

Additionally, as this role serves as a middle management position within the company, the candidate must motivate and lead team members while setting goals aligned with the company`s strategic direction.

The Senior Manager should also have a strong understanding of the company`s internal systems and continuously manage financial settlements and performance tracking.

Responsibilities

Sales and Revenue Support

Assist in identifying new business opportunities in freight forwarding, including air and ocean freight, drayage, and over-the-road trucking services
In line with the specific characteristics of the High & Heavy market, proceed with obtaining the necessary licenses required for sales execution.
Support senior business development managers in meeting sales targets by actively engaging in client meetings, negotiations, and proposal writing
Monitor and track sales performance data, helping to prepare reports and insights for senior management
As team members are located in both the Western and Eastern regions, additional working hours may be required at times to ensure prompt decision-making and efficient task coordination despite time zone differences.
Develop and distribute SOPs (Standard Operating Procedures) by cargo type to institutionalize knowledge and enhance internal capabilities

Client Relationship Management

Maintain relationships with existing clients, ensuring regular communication and providing assistance with their logistics and transportation needs
Assist in onboarding new clients by understanding their requirements, providing solutions, and coordinating with internal teams to ensure smooth delivery service
Support senior team members in resolving client issues and maintaining high customer satisfaction
Improve customer satisfaction by assigning personnel to be stationed long-term at project sites when necessary

Market Research and Analysis

Conduct research on market trends, competitor activities, and customer needs to assist in identifying potential business opportunities

Expand the pool of execution partners

Identify and secure execution partners tailored to each client`s business characteristics to provide customized services.
Pre-arrange and secure equipment providers required for High & Heavy cargo operations.
Possess the necessary language skills to enable direct communication with drivers and EPC contractors

Strategic Alignment with Headquarters

Collaborate closely with Korean Headquarters to understand and execute the global business strategy at the local level
Provide regular updates and reports on market trends,…