Customer Service Specialist – Custom Cable & Interconnect

Circuit Assembly is an Irvine-based electronics manufacturer with 50+ years building custom connectors, cable assemblies, wire harnesses, and box builds for the aerospace, defense, military, and medical industries.

The Customer Service Specialist plays a critical role in building and maintaining strong relationships with key clients by serving as a primary point of contact for communication, feedback, and follow-up. This role ensures customer satisfaction by aligning internal teams with client expectations, identifying opportunities to support sales growth, and contributing to the execution of strategic account objectives.

• Focuses on customer support and satisfaction through purchase order processes, scheduling, shipment confirmations, and follow-up support. Is the liaison between customers and multiple departments including but not limited to purchasing, production, quality, and accounting for all manufacturing sites.
• Cultivate and maintain customer relationships in a collaborative way that results in customer satisfaction, sales growth, and achieves revenue objectives using creative problem-solving strategies.
• Support sales, manufacturing, procurement, and product delivery time frames and schedules.
• Analyzes and communicates product costs, margins, and customer requirements in a collaborative environment.
• Supports Regional Sales Managers by providing pricing, quotes, delivery updates, and customer feedback.
• Generate sales reports for weekly review and strategic customer support to senior management (sales projections and backlog reports, etc.).

Prior relevant experience is the #1 qualification. We prioritize candidates with:

• 2-4+ years in customer service/account support within contract manufacturing, EMS, or an allied industry (aerospace, defense, or medical customers a strong plus)
• A demonstrated track record of driving customer satisfaction and revenue growth
• Experience communicating pricing, quotes, product costs, and margins in a B2B setting
• Strong analytical skills and experience building sales and backlog reports

• 2-4+ years relevant experience (required)
• BA in Business or related field, or equivalent practical experience
• Advanced Excel and PowerPoint; familiarity with AI tools a plus
• Strong interpersonal skills and high emotional intelligence
• Excellent prioritization and follow-up

This is an on-site role at our Irvine office, Monday thru Friday, 8:00am to 4:30pm

Compensation: $22.00 - $27.00 per hour Depending on Experience