Account Manager; -Premises Sales

Trusted Tech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, Trusted Tech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

Overview:

The Account Manager (On-Premises & Infrastructure) is a client-facing sales professional within Trusted Tech’s Legacy Sales & Support department, responsible for managing and growing a book of business centered on Microsoft on-premises licensing solutions. Reporting to the Director, Legacy Sales & Support, this role serves as the primary commercial relationship owner for an assigned portfolio of clients, guiding them through licensing decisions, ensuring their on-premises Microsoft environments are properly licensed and optimized, and positioning Trusted Tech as their trusted long-term partner for Microsoft products and services.

Trusted Tech offers a robust, hands-on onboarding and training program designed to equip the right person with everything they need to succeed in this role, including deep knowledge of Microsoft licensing and our internal sales processes. The ideal candidate is a self-motivated, coachable sales professional with a proven track record in B2B account management or client-facing sales, a genuine hunger to learn and grow, and the relationship instincts to build lasting client trust.

Responsibilities:

Account Management & Revenue Growth:

• Own and manage a defined book of business within the Legacy Sales department, serving as the primary point of contact for assigned clients across their Microsoft on-premises licensing needs.
• Proactively engage existing clients to identify opportunities for growth, including cross-sell, upsell, and Software Assurance conversations that expand Trusted Tech’s footprint within the account.
• Drive consistent revenue performance against assigned targets by maintaining pipeline visibility, managing the sales cycle end-to-end, and closing opportunities with urgency and precision.
• Identify ways to make existing business more profitable through licensing optimization, product recommendations, Software Assurance evaluation, and proactive outreach around version upgrades and end-of-life transitions.

Microsoft Licensing Expertise & Client Advisory:

• Serve as a trusted advisor to clients on Microsoft on-premises licensing, helping them understand their licensing options, entitlements, and the most cost-effective path forward for their environment.
• Provide clear, accurate licensing guidance and recommendations tailored to each client’s specific infrastructure and business requirements, ensuring their on-premises Microsoft investments are well-structured and appropriately licensed.
• Stay current on Microsoft on-premises licensing models, product SKUs, program changes, and pricing updates, proactively communicating relevant changes to clients and ensuring their accounts reflect current licensing realities.
• Collaborate with Sales Support and Fulfillment team members to ensure quotes and orders are entered accurately, processed efficiently, and delivered in alignment with client expectations.

Client Relationship Management:

• Build and maintain strong, long-term relationships with assigned clients, positioning Trusted Tech as their go-to resource for Microsoft on-premises products and any relevant adjacent offerings.
• Respond to client inquiries, order status requests, and licensing questions in a timely and professional manner, ensuring a consistently high-quality experience at every touchpoint.
• Actively solicit feedback from clients and colleagues, using those insights to improve outcomes, strengthen relationships, and inform how Trusted Tech serves the on-premises licensing market.
• Identify at-risk accounts early and take proactive steps to retain and re-engage clients before…