Senior Customer Success Manager, Looker

Senior Customer Success Manager

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.

You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Cloud accelerates every organization's ability to digitally transform its business and industry.

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $135000 - $195000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities:

• Collaborate with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
• Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
• Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
• Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.