Account Executive ( Retention Specialist

Position: Account Executive ( Retention Specialist)
Location:

Irvine, CAJob Type: Full-Time | Onsite

Schedule:

Monday–Friday, 7:30 AM – 3:30 PMPay: $25.00 per hour + Commission About the Role We are seeking experienced Sales & Retention Representatives to handle inbound calls from business owners who have canceled or are considering canceling our online marketing services.

This role focuses on objection handling, value repositioning, and closing win-back sales. Success requires strong sales skills, emotional intelligence, and the ability to navigate challenging conversations while protecting revenue.

What You’ll DoHandle inbound and outbound calls from business owners who have canceled or are considering canceling services

Identify root objections and uncover opportunities to retain or win back clients

Confidently present solutions, reposition value, and close retention sales

Navigate challenging conversations with professionalism, empathy, and composure

Balance customer advocacy with business goals

Accurately document conversations, outcomes, and account updates

Follow structured call flows while adapting your approach to each client

Collaborate with internal teams to resolve issues impacting retention

Maintain consistency, persistence, and follow-through in a sales-driven environment

What We’re Looking For We are looking for individuals who have:

Sales or retention experience (phone-based preferred)
Strong objection-handling and closing skills

Confident, persuasive phone presence

Ability to build rapport with business owners (B2B)
Patience, emotional intelligence, and composure under pressure

Strong attention to detail and follow-through

Call center or inside sales experience preferred

What We Provide $25 per hour Commission opportunities

Health benefits:

medical and dental insurance
401(k) plan Supportive, team-focused environment

Opportunities for skill development and career growth

Stable Monday–Friday schedule (no nights or weekends)
Hands-on experience in customer service and online marketing support

Functional Abilities Ability to sit and work at a computer for long periods

Ability to stay focused and on task Ability to transcribe, enter, and post data accurately

Ability to communicate and exchange information clearly by phone

Ability to analyze information, identify solutions, and integrate data effectively

About UsWe are an established online marketing company supporting businesses across the United States and Canada. We value clear communication, accurate problem solving, and providing our clients with a positive service experience.

Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or disability.

Job Type: Full-time

Pay: $25.00 per hour Benefits:401(k)401(k) matching

Dental insurance

Health insurance

Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)
Call center: 1 year (Preferred)

Work Location:

In person

Requirements

High school diploma or equivalent

Reliable, consistent onsite attendance

Ability to use a computer comfortably

Strong verbal communication skills

Experience:

Customer service: 1 year (Preferred)
Call center: 1 year (Preferred
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