Field Service & Technical Sales Specialist – Medical Equipment

• Inspect and evaluate medical equipment to identify service requirements, diagnose operational issues, and determine appropriate repair and maintenance solutions.
• Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
• Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
• Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
• Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
• Travel to customer sites to perform hands‑on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
• Ensure all service activities comply with company policies, procedures, and regulatory requirements.
• Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.

• High school diploma or GED required
• 1-3 years of experience in field service, biomedical engineering, or technical sales
• Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
• Proven ability to build relationships and influence purchasing decisions in a professional setting.
• Ability to effectively balance hands‑on technical service responsibilities with customer‑facing sales and commercial activities.
• Proficiency in reading and interpreting service manuals, schematics, and technical documentation.
• Excellent communication and customer service skills with a professional, solution‑oriented approach.
• Organized and self‑motivated, and capable of managing priorities across a wide geographic territory.
• Experience with CRM systems and Microsoft Office Suite.
• Willingness to travel frequently within the assigned territory (approximately 60-80%).
• Valid driver's license with a clean driving record.
• Must be able to pass a background check and drug screen.
• Physical ability to lift and carry equipment up to 40 pounds.
• Experience with in the medical device or healthcare industry a plus
• Experience with ERP or field service software is an advantage (preferably Net Suite).

Demonstrates strong technical acumen in diagnosing, repairing, and maintaining complex medical equipment while effectively balancing hands‑on service responsibilities with customer‑facing sales activities. Proven ability to build relationships and drive account growth within the healthcare industry.

• Field Service Experience
• Biomedical Engineering
• Technical Sales
• Customer Relationship Management
• Medical Device Industry Experience

• Diagnosing Medical Equipment
• Repairing Medical Equipment
• Preventive Maintenance
• Reading Service Manuals
• Interpreting Schematics
• Technical Documentation
• Organizational Skills
• Physical Ability to Lift Equipment

• Excellent Communication Skills
• Customer Service Skills
• Professionalism
• Solution‑Oriented Approach
• Self‑Motivated

• High School Diploma
• GED
• Valid Driver's License

• Healthcare
• Medical Equipment
• Surgical Microscopes
• Service Contracts
• Refurbishments
• Clinical Operations
• Regulatory Compliance

• CRM Systems
• Microsoft Office Suite
• ERP Software
• Field Service Software