Strategic Account Coordinator

Posted Thursday, August 27, 2026 at 5:00 AM

Infinite Electronics powers a global portfolio of specialized connectivity companies delivering reliable engineered solutions worldwide. Built as a unified platform for speed, scale and reliability, the company combines shared infrastructure, best-in-classlogisticsand deep engineeringexpertiseto support mission-critical connectivity needs. Through scalable global operations and rapid development capabilities, Infinite helps customers accelerate innovation and bringnew ideastomarket.

The Strategic Account Coordinator is a support-focused role designed to assist Outside Sales Representatives (OSRs) in the management and execution of customer account activities within assigned strategic accounts. This position does not carry a sales quota, engage in prospecting, or own revenue targets. Instead, the role serves as a key operational partner, ensuring timely, accurate, and efficient handling of customer requests, order coordination, and internal alignment across teams.

This role is responsible for supporting the customer’s experience by managing day-to-day account activities, coordinating cross-functional resources, and ensuring follow-through on customer needs. The Strategic Account Coordinator acts as a central point of contact for order status, quoting coordination, and issue resolution, working closely with Sales, Operations, Product, and Customer Support teams to deliver a seamless experience.

• Partner closely with Outside Sales Representatives to support account activities and execution of customer requests.
• Assist with maintaining account information, activity tracking, and documentation within CRM systems.
• Support preparation for customer interactions, including gathering order details, status updates, and internal insights.
• Coordinate follow-up actions based on OSR direction and customer needs.

• Serve as a primary contact for customers regarding order status, shipping updates, and general inquiries.
• Respond to customer requests via phone and email with timely, accurate, and professional communication.
• Ensure clear communication of order updates, requirements, and next steps.
• Escalate and coordinate resolution of customer issues as needed.

• Support the quoting process by coordinating RFQs with internal teams.
• Ensure accurate and timely submission of quote requests and follow-ups.
• Maintain visibility into quote status and communicate updates to customers and OSRs.
• Assist with gathering required technical or commercial information to support quoting activities.

• Collaborate with Product, Operations, Customer Service, and other internal teams to support order fulfillment and issue resolution.
• Act as a liaison to ensure alignment between customer expectations and internal execution.
• Help coordinate actions across departments to move orders and requests forward efficiently.
• Monitor open orders and proactively identify delays or risks.
• Follow up internally to ensure timely resolution of order-related issues.
• Support resolution of discrepancies, including order changes, shipping issues, or documentation needs.
• Escalate critical issues appropriately and track progress through resolution.

• Maintain accurate records of customer interactions, order activity, and account updates.
• Ensure CRM and internal systems are kept up to date with current information.
• Support reporting needs related to account activity, order status, and customer communications.
• Assist with documentation and process adherence to ensure consistency and efficiency.
• Provide updates on account performance, pipeline health, risks, and growth opportunities.
• Support forecast accuracy and revenue reporting for the Industrial BU.
• Maintain detailed account records and CRM activity tracking.

• Partner closely with outside sales to build and maintain strategic account plans within the CRM, driving revenue growth and strengthening the sales pipeline.
• Serve as the primary point of contact for customers on…