Inside Sales Representative

Responds to assigned customer’s inquiries and requests, enters orders, and resolves issues. Responsible for maintaining good customer relations and acting as a backup for an assigned group of customers. Completes all necessary follow-up including documentation and coordination. Handles confidential pricing structure data and customer account data. Responsible for protecting the company’s financial interests and good customer relations through accurate and consistent price quotes to customers while executing the Company’s pricing strategy.

Performs essential departmental policies and procedures with little to no supervision.

• Acts as an account manager to an assigned set of strategic “B” level customers.
• Provides customer quotations based on the internal sales strategy, pricing database, cost database, and/or estimated costs provided by the estimating department.
• Coordinates with Estimator or Inside Sales Manager for appropriate prices or to correct inconsistencies in pricing when there is missing or conflicting data, or the data conflicts with pricing guidance.
• Investigates and resolves problems concerning manufacturing ship dates. Acts as a liaison between the company and customer to expedite or amicably resolve delinquent shipments.
• Always communicates clearly, courteously and professionally with customers, distributors, internal customers / suppliers, and other business contacts.
• Completes both company and customer documentation, such as Purchase Orders (P.O.) reviews, to ensure final order is entered into the system correctly and matches what was offered to the customer.
• Completes all documentation in a timely manner and submits responses to customers that meet the deadlines provided (e.g. bid close dates).
• Coordinates with various departments to ensure continuity of pricing, shipping, and delivery dates.
• Utilizes available data and tools to assist in level loading the shop.
• Facilities product returns and invoice adjustment.
• Processes and adjusts for returned goods in the customer file by issuing replacement orders, credit memos, etc., to maintain and auditable transaction log.
• Maintains network access to assigned customer portals.
• Acts as a backup to a secondary set of customers by maintaining a good working relationship with key contacts, maintaining access to customer portals, and cross training with assigned Inside Sales Representative to ensure continuity.
• Works to understand customer demands and provides value added ordering suggestions to ensure customer needs are met. Provide insight and data to Inside Sales Manager and Outside Sales team.
• Complies with all company policies and safety rules.

• Ability to read and interpret business related documentation
• Strong written and verbal communication skills
• Experience working with outside customers to find resolutions for inquiries
• Proficiency in Microsoft Word and Excel including use of V-lookup and Pivot table functions
• Knowledge of ERP systems and Customer Portal Applications

• Bachelor's degree in Marketing or Business Administration, Engineering, or another related field highly preferred
• 5 to 10 years of experience in inside sales or account management in an aerospace or other regulated manufacturing environment.
• Experience with business to business sales highly preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while…