Merchant Relationship Manager

Description

Since opening our doors in 2005, FFB Bank has focused on one mission: to help businesses, professionals, and successful individuals reach their goals through personalized service and flexible financial solutions. As one of the top-performing community banks in the nation, FFB offers a full range of banking services, including business and personal accounts, specialized lending, and modern payments solutions.

We believe our people are our greatest asset. That’s why we foster a supportive, collaborative workplace where employees are empowered to grow, contribute ideas, and make a real impact.

• Employee ownership through our ESOP program
• A collaborative, close‑knit culture
• Opportunities to participate in community and networking events

• Medical, dental, and vision coverage
• Life insurance
• Paid vacation
• 401(k) retirement plan
• Training & development opportunities
• Tuition reimbursement
• Employee Assistance Program
• Internal job postings and referral program

At FFB, we live by our core values:
Teamwork, Relationship, Authenticity, and Commitment (TRAC).

Our team members bring these values to life by collaborating with colleagues, building trust with clients, communicating openly, and taking pride in doing amazing work every day!

The Merchant Relationship Manager (MRM) is responsible for selling merchant services products to prospective and existing customers of FFB Bank. The MRM will prospect their sales territory to acquire additional merchant services leads. The MRM will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects.

The MRM will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution.

In addition to base compensation, this role offers the opportunity to earn performance‑based incentives through participation in an incentive plan.

• Generates new leads through outbound calls, emails, networking, and in‑person meetings.
• Builds and maintains strong relationships with prospective and existing clients to drive long‑term business.
• Uses CRM systems to track interactions, update customer records, and manage pipeline activity.
• Builds new deposit, loan, and merchant relationships within assigned markets through proactive prospecting, networking, referrals, and Centers of Influence (COI).
• Develops and manages a portfolio of client relationships by identifying financial needs and delivering tailored banking solutions.
• Leads the full sales lifecycle, including prospecting, solution design, proposal development, negotiation, closing, and funding of deals.
• Creates and delivers effective proposals and RFP responses that address client challenges and clearly position the Bank’s solutions.
• Gathers and analyzes detailed business and financial information required for underwriting, pricing, and approval of proposed solutions.
• Achieves or exceeds established goals for sales volume, revenue, margin, fees, and cross‑sell performance.
• Maintains accurate and up‑to‑date pipeline, prospecting, and sales activity records using Bank‑approved CRM and reporting tools.
• Develops and executes an annual business plan in partnership with leadership to support individual and departmental sales objectives.
• Strengthens market presence by participating in business development activities, community engagement, and professional networking opportunities.
• Monitors market trends, competitive offerings, and regulatory requirements to support informed client conversations and strategic decision‑making.
• Collaborates with internal partners to position Bank products effectively and deliver a seamless client experience.
• Expands existing client relationships through cross‑selling and identification of additional banking opportunities.
• Mentors and supports junior Relationship Managers at more senior levels by sharing best practices, sales strategies, and market insights.
• Embodies the TRAC Values and…