Director of Sales Operations, FX Strategy; Hybrid); Irvine, CA)

Description

At Xe, we live currencies
. Founded in 1993, Xe is a global leader in currency exchange and international money transfers. What began as a simple currency converter has grown into a platform trusted by over 300 million people each year. We provide a comprehensive range of currency services and products, including real-time exchange rates, a Currency Converter, Market Analysis and a Currency Data API, supporting 130+ currencies across 190+ countries with quick, easy, secure Money Transfers for individuals and businesses.

We leverage technology to deliver these services through our website, mobile app, and by phone. Backed by Euronet, we process more than $115 billion in global payments annually. Xe is profitable, product-led, and focused on building reliable, user-first tools that make moving money across borders easier for everyone.

At Xe, we value people who take initiative, think big, and follow through. We're curious by nature and not afraid to ask what if or try something new. Everyone's voice matters here. We expect people to speak up, bring ideas, and take ownership of their work. We don't micromanage. We trust each other to make good calls, take responsibility, and move fast when it counts.

And we care about community. Not in a vague corporate way, but in the sense that we have each other's backs, stay open to feedback, and build a culture of trust and real collaboration.

• Ambition. We dream big, try things out, and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery
• Responsibility. We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• Community. We value a sense of belonging, trusting each other, and encouraging authenticity. We contribute to our community

We are looking for an experienced, hands-on leader to build and lead our Sales Operations team as we scale a repeatable, high-performing sales engine. In this role, you will build the operational backbone for both our Sales and Account Management organizations, spanning sales process optimization, target setting and commission management, performance reporting, and sales enablement and training. Reporting directly to our Chief Revenue Officer, you will work closely with our regional sales leaders and partner across Revenue Operations, Marketing, and Product to enhance sales productivity and selling effectiveness and accelerate revenue growth.

Your success in this role will be measured by tangible improvements across our sales engine, including higher seller productivity, sharper forecast accuracy, stronger pipeline visibility and quality, faster new-hire ramp time, and more effective enablement programs. We are looking for someone who is analytical, detail-oriented, and comfortable operating with limited oversight. You will bring credibility with sales leadership and the confidence to establish and uphold operating standards, while using sound judgment to navigate ambiguity and build structure in a high-growth environment.

• You will build and lead a high-performing Sales Operations team, recruiting top talent and creating an environment where people can do their best work and grow their careers.
• Define, document, and establish a unified sales and account management process, from lead qualification and routing through account handoff and retention.
• Partner with our Sales leadership and Revenue Operations teams to establish targets at both the team and individual seller level.
• Own pipeline discipline from top of funnel through retention, including stage definitions, exit criteria, hygiene standards, and ongoing inspection with sales leadership.
• Own our sales performance reporting across pipeline coverage and velocity, stage conversion, win rates, ramp and rep productivity, and quota attainment
• Design our sales commission plans and oversee commission calculations, administration, and tracking
• Direct ICP refinement and targeted prospect coverage, translating conversion and retention data into actionable strategies for how our teams go to market
• Lead our operating cadence with regional Sales and Account Management leaders, reviewing performance against targets, funnel efficiency, and rep productivity and driving the actions that follow
• Own CRM adoption and data discipline across Sales and Account Management, partnering with Revenue Operations on platform design, optimization, and change management
• Lead our sales enablement agenda, including…