Security Supervisor

Reports to:Hospitality and Safety Director

Positions Supervised:Security

Salary Range:$20.00 - $24.00 per hour

At Wild Rivers, we’re dedicated to creating an exceptional guest experience. We take pride in being a family-friendly destination that delivers innovative service and the highest standards of quality. Our goal is simple: to make every visit so memorable that guests can’t wait to return. Everything we do is designed to help guests feel their best, and they value our supportive, proactive approach.

We’re looking for dynamic individuals who are excited to join our team and ready to step in wherever needed. If you’re positive, adaptable, intuitive, and genuinely care about the well‑being of others, we invite you to be part of Wild Rivers Irvine.

The Security Supervisor is responsible for leading the Security team to ensure a safe, secure, and welcoming environment for guests, team members, and property. This role supervises day‑to‑day security operations, enforces park policies and procedures, and responds to incidents with professionalism, sound judgment, and a guest‑focused approach.

The Security Supervisor serves as a visible leader on property, balancing firm enforcement with calm, respectful communication. They support training, scheduling, and performance of Security team members, assist with incident documentation and investigations, and collaborate closely with Operations and Guest Services to proactively prevent issues and resolve situations efficiently.

• Lead Security Team: Supervise, coach, and evaluate security personnel; assign shifts, responsibilities, and monitor performance to ensure effective coverage of all areas.
• Ensure Safety & Security: Maintain a safe and secure environment for guests, employees, and property; proactively identify and address potential safety hazards.
• Incident Response: Respond to and manage incidents, accidents, or emergencies according to established protocols; document reports accurately and timely.
• Policy Enforcement: Enforce Park rules, safety standards, and regulations consistently, while maintaining a professional and guest‑focused approach.
• Collaboration: Work closely with Operations, Guest Services, and other departments to ensure seamless communication and coordinated response to situations.
• Training & Development: Assist in onboarding, training, and ongoing development of Security team members; ensure staff understand emergency procedures, policies, and guest service expectations.
• Loss Prevention &
  
  Risk Management:
  
  Monitor for theft, vandalism, or suspicious activity; implement measures to reduce risks and prevent incidents.
• Guest Interaction: Serve as a visible presence in the park, providing guidance, assistance, and reassurance to guests when needed.
• Reporting & Documentation: Maintain accurate logs, incident reports, and security documentation in compliance with company policies.
• Operational Support: Assist with park openings, closings, special events, and crowd management as needed.

• Attends all required training and pre‑shift meetings.
• Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience.
• Performs other duties or special projects assigned to support business needs.
• Friendly, approachable, and customer service‑oriented attitude.
• Strong communication skills and ability to provide clear and concise information.
• Ability to remain calm and professional in difficult or stressful situations.
• Must be able to work outside in various weather conditions and stand for extended periods.
• Ability to follow detailed procedures and maintain focus during repetitive tasks.
• Flexibility to work in various areas of the park as assigned.
• You must be able to wear the required uniform and adhere to the dress code.
• Ability to work in a fast‑paced environment while maintaining attention to detail and guest satisfaction.

• Proven experience in a supervisory or leadership role in security, law enforcement, or a related field (hospitality or entertainment industry experience…