Overnight Front Desk​/Front Gate Associate Marquee Park Place

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Overnight Front Desk/Front Gate Associate – Marquee Park Place association, Irvine, CA.

Front Desk:
Saturday & Sunday: 11:00 PM to 7:30 AM
Front Gate:
Monday & Tuesday: 11:00 PM to 7:30 AM

$19 to $20 per hour

The purpose of a Front Desk/Front Gate Associate is to maintain the front desk and lobby area, provide a constant security presence inside the gatehouse and respond as necessary to the needs of the property. Front Gate Associates must ensure that access is controlled, the HOA’s rules are followed, and the property is well maintained. They must always display a professional appearance, speak politely, and respond to phones and visitors with a clear tone.

• Report concerns to Management, Engineering or Janitorial as appropriate.
• Represent Action Property Management by greeting residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet all residents and guests as they enter or exit the property.
• Maintain the appearance kiosk area by ensuring it is organized and clean at all times; summon janitorial or maintenance staff when needed.
• Note accurately any issues or information throughout the shift in the Daily Activity Report; read the pass‑on log and relevant e‑mails; communicate with co‑workers to guarantee a smooth shift transition.
• Follow procedures so residents receive their parcels, document acceptance of parcels and other deliveries.
• Document reports of disturbances; evaluate the situation and contact the proper authority (Police, Fire Department, Management) to resolve issues.
• Coordinate resident moves within Association approved hours; ensure Common Areas are adequately protected.
• Operate the Elevator Control System so guests, contractors and other visitors are sent to the correct floor.
• Utilize and implement the Front Desk Procedures Manual, Shift Inventory Log and Pass‑On Log.
• Monitor an adequate inventory of forms, supplies and other gatehouse items; notify Supervisor when replenishment is needed.
• Observe building activity via surveillance cameras and report suspicious or abnormal activity to staff, management, building security or Law Enforcement; prepare detailed documentation of incidents per procedures.
• Report complaints, nuisance reports and non‑compliance issues to Management per post instructions; submit Incident Reports when necessary.
• Understand and implement Emergency Procedures; coordinate communications with residents and emergency personnel during fire, flooding, earthquake or other emergencies.
• Follow all post instructions and adhere to the Association’s Governing Documents, CC&Rs, Rules and Regulations, and all policies and evacuation procedures.

• 1 year of customer service experience
• 1 year of security experience
• Preferred background in hospitality or luxury property management
• Polished and professional appearance and demeanor
• Strong verbal and written communication skills
• Strong critical thinking; solution oriented
• High attention to detail
• Personable and capable of building rapport with residents and guests
• Team player
• Ability to lift up to 25 pounds

We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, a 401(k) with company match, life and disability support, paid time off…