Security Officer Building Lobby Concierge

Allied Universal -  - Responsibilities:
Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a front desk location;
Monitor lobby and front desk activity, manage visitor check-in processes, verify identification and access permissions, and communicate access procedures to guests and building personnel;
Answer phones, greet incoming visitors, provide directions, and support a professional first point of contact for the property while documenting routine front desk activity and unusual incidents;
Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, escalating concerns to property management and/or emergency services when appropriate;
Support access control and badge-related processes, observe cameras and alarm notifications, and report maintenance, life system, and/or security-related concerns according to site procedures