Fire Restoration Lead Technician​/Contents Lead Technician​/ServiceMaster

$1,000 SIGNING BONUS

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack‑out of contents and various fire restoration activities. The technician prepares and reviews documentation—including notes, photos and documents—according to company policies and procedures to secure reimbursement from insurance companies, and explains processes and next steps to customers in person.

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Retrieve work orders, ensure appropriate equipment and supplies are loaded on the truck needed for the job, arrive at the work site.
• Explain processes used to complete active jobs and next steps to resolution to customers using printed materials as a guide, with or without a supervisor.
• Complete assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Perform fire/smoke damage repair tasks—including water extraction, pack‑out of contents, removal/disposing of non‑salvageable materials, light construction and demolition—as directed by a supervisor.
• Ensure equipment, supplies, vehicles, and products are properly handled; report any equipment malfunction or damage to supervisor.
• Inspect jobs after completion and obtain customer signatures for approval; request payments when necessary.
• Make daily adjustments to the drying plan based on meter readings.
• Resolve issues with customers, communicate customer issues and daily job activities with the supervisor and key company staff.
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

• High school graduate or equivalent.
• Experience in the restoration or construction industry preferred but not required.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem‑solving and customer‑service skills.
• Knowledge of the disaster restoration industry.
• Ability to prioritize activities and meet deadlines.
• Experience entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications preferred but not required:
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 70 pounds, often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods; lifting, squatting, crawling, and crouching are required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators used in certain situations must be able to seal to your face.
• Inside and outside working conditions:
  The change of environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice.

This Job Description does not create an employment contract, implied or otherwise, and employment remains se responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.