Field Service Technician ; Irvine, CA

Position Summary

Field Service Technicians are vital resources responsible for cleaning, refurbishing, sharpening, and repairing precision surgical instruments. They work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

• Repair surgical instruments with guidance from senior technicians.
• Build and maintain positive relationships with customers.
• Manage the customer experience to meet or exceed expectations.
• Partner with sales teams to grow business in the assigned territory.
• Ensure accurate and timely repairs of precision surgical instruments.
• Handle all on‑site repairs, maintenance, and testing of assigned instruments and equipment.
• Diagnose technical problems and determine proper solutions, applying strong problem‑solving skills.
• Produce timely daily work orders.
• Update customer reports as needed.
• Cooperate with sales and technical teams to share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Perform regular maintenance and cleaning of the work area and company equipment.
• Comply with applicable ISO and FDA regulations as stated in the Quality Manual.
• Embody the company’s vision, mission, and values.
• Other duties may be assigned.

• Language
  
  Skills:
  
  ability to read and interpret safety rules, operating manuals, and procedure documents; ability to write routine reports and correspondence; ability to speak effectively before customer groups or organizational employees.
• Mathematical
  
  Skills:
  
  ability to perform arithmetic calculations, compute ratios and percentages, and interpret bar graphs.
• Reasoning Ability: ability to apply common sense and follow instructions presented in written, oral, or diagram form; ability to solve problems with multiple concrete variables in standardized situations.

• High school diploma required.
• Experience with machining or handling delicate metal instruments desirable.
• Clear communication skills with customers, colleagues, and management.
• Technical degree desirable.
• Occasional overtime and shift changes may be required to meet customer needs.
• Computer knowledge required.

The employee must occasionally lift and/or move up to 50 pounds.

B. Braun offers an excellent benefits package, including healthcare coverage, a 401(k) plan, and tuition reimbursement.

We are an equal‑opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Workplace discrimination is illegal.