Field Technician

• Job Type : Permanent contract | Full-time
• City : San Francisco
• Minimum annual compensation : 60320
• Maximum annual compensation : 60320

Close to you anywhere in the World

Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we produce in more than 40 industrial sites and sell 11 products per second.

We believe in the richness of diversity and aspire to create an inclusive and stimulating work environment where our more than 30,000 employees can grow and give their best.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines:
Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet’s, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

A Place Where People Matter.

Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary

Purpose:

This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.

What You’ll Do:

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
• Ensure proper operation of equipment by performing regular maintenance and repair activities
• Record detailed reports of all field service activities
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
• Perform quality assurance tests and inspections
• Follow safety procedures and regulations
• Perform pre- and post-job inspections of equipment
• Maintain accurate and up-to-date records of maintenance activities
• Troubleshoot and repair systems in accordance with manufacturer’s service standards
• Develop and implement a customized preventative maintenance plan based on assessment of customer’s site, volume, and needs
• Regular communication with administration and field service team

What You'll Need:

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and(electrical and hydraulic) schematics
• Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to maintain accurate records and documentation.

Physical Requirements:

• Retail food service location that requires basic knowledge of the food and safety and food hygiene
• Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
• Repetitive lifting of up to 75 pounds

What We Offer:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match to help you plan
• Company-Paid Life Insurance for added peace of mind
• 12 Paid Holidays to recharge and spend time with what matters most
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive…