Senior Customer Architect

Restaurant
365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant
365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Restaurant
365 is the leading all-in-one restaurant management platform, helping thousands of restaurant operators run and grow their businesses through a single, integrated cloud solution. Purpose-built for the restaurant industry, our platform combines accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence—empowering restaurant operators to improve profitability and operate more efficiently.

Trusted by some of North America's largest restaurant brands as well as thousands of independent operators, Restaurant
365 is redefining how restaurants operate through technology.

As a Customer Architect, you'll play a critical role in helping customers realize the full value of the Restaurant
365 platform. You'll design scalable solutions spanning product configuration, integrations, business processes, and operational workflows, while identifying opportunities to solve meaningful business problems with AI. You'll personally architect and build AI-powered applications, agents, automations, and workflows for both customers and internal Restaurant
365 teams.

This is a highly strategic, cross-functional role for someone who enjoys solving difficult problems and building repeatable solutions that improve customer outcomes.

You'llbe expected to move from problem discovery and solution design to hands‑on building and deployment, using modern AI development tools to turn ideas into working solutions.

You'llwork closely with Customer Success, Product, Engineering, Professional Services, and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant
365.

• Partner with Strategic Customer Success Managers to support Restaurant
  365's largest enterprise customers and serve as the technical advisor for complex customer environments.
• Diagnose technical, operational, and workflow challenges across customer environments, integrations, and business processes, and design scalable solutions that improve business outcomes.
• Proactively identify opportunities across customer and internal workflows where AI, automation, or custom applications can eliminate manual work, improve customer outcomes, or solve complex operational challenges.
• Personally architect and build AI-powered solutions, including agents, custom applications, automations, integrations, and intelligent workflows, using modern AI development tools such asClaude
  
  Code, Codex, and similar technologies.
• Take solutions from concept and prototype through deployment, with appropriate consideration for application architecture, APIs, data flows, security, permissions, data handling, reliability, and maintainability.
• Drive cross-functional alignment across customer and internal stakeholders to define technical strategy, resolve complex challenges, and move solutions forward.
• Develop reusable playbooks, solution patterns, and AI capabilities that can scale across customers and internal teams.
• Reduce reactive firefighting by identifying and solving systemic issues that impact multiple customers.
• Define evaluation criteria for AI features, implement monitoring and safety guardrails, and measure performance against business outcomes.

• 5+ years of experience in Enterprise SaaS, TAM, Solutions Architecture,orsimilar…