Fulfillment Associate

Summary

As a Fulfillment Center associate at Gorjana, you join the team to help create the "Gorjana Experience" for online and retail customers. You will understand how each process, from receiving inventory to order fulfillment, directly impacts the business and our customers. In this role, you will support order fulfillment across multiple departments and assist with inventory processes from receiving to replenishment.

You will be responsible for meeting service level agreements (SLAs) and key performance indicators (KPIs) across these functions, ensuring orders are shipped on time, inventory is handled accurately, and you follow and model safe behaviors in the warehouse.

• Accurately receive inventory, pick, and pack orders via handheld devices (RFSmart)
• Follow standard procedures for inventory receiving and replenishment, packing, and sorting orders
• Uphold functional and department-level goals and SLAs for receiving timelines and order fulfillment
• Communicate and escalate delays, discrepancies, damages, or shortages to the Team Lead/Manager
• Maintain clean, organized, and safe work areas for receiving, replenishment, packing, and shipping
• Focus on quality and accuracy; identify and match each product to customer orders and purchase order receipts
• Follow safety procedures and participate in required safety training
• Identify and recommend process improvements to increase speed, accuracy, and efficiency

• Monday – Sunday
• Shifts between 6:00 am - 9:30 pm
• Weekend shift: 6:00 am - 2:30 pm
• Must be available to work at least one Saturday shift per month

• Adaptable and Manage Change
• Organized and Time Management
• Motivated and Results Driven
• Coachable and Receive Feedback
• Passionate about our brand

• High school diploma or equivalent
• Must be at least 18 years of age
• 1–2 years of warehouse, fulfillment, or shipping experience preferred
• Bilingual (English/Spanish) strongly preferred
• Experience with RF-Smart, WMS systems, handheld scanners, and shipping platforms preferred but not required
• Strong attention to detail and time management skills
• Reliable, punctual, and a collaborative team player
• Comfortable working in a fast-paced environment with shifting priorities

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be over the age of 18
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to be flexible to the needs of the business
• Full-Time associates must have open availability

• Hourly pay at $21/hour
• Employee discount and product credits program
• Benefits including medical, vision and dental available*
• Opportunities for growth

The job description does not state or imply that these are the only duties to be performed by the Team Member(s). Team Members will be required to follow any other job-related instructions and to perform any other job-related duties requested by authorized personnel. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Gorjana is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.