Senior Operations Manager- Warehouse Logistics & Operational Excellence

Position Summary

The Operations Manager owns the reliable daily performance and phased transformation of NURA USA’s warehouse and logistics operations. Reporting to the COO, this position oversees the Warehouse team (4-6 ppl in CA) and inbound & outbound Logistics team (4-6 ppl, in the US and overseas) to ensure products are received, stored, managed, and delivered safely, accurately, efficiently, and on time while supporting exceptional customer service and operational excellence.

The Operations Manager is accountable for warehouse performance, inventory accuracy, logistics execution, transportation coordination, and diagnoses the current state, builds a prioritized roadmap, and delivers measurable improvements in safety, service, quality, inventory accuracy, capacity, productivity, and cost.. Working closely with Purchasing, Customer Service, QA/QC, Regulatory, Sales, Finance, and R&D, this position ensures operational priorities are aligned with customer commitments and company objectives.

It is expected that the candidate will be able to conduct a current-state assessment, develop phased roadmap for continued improvement, identify and execute process redesign, lead systems implementation, enforce operating discipline, and deliver measurable benefits while protecting daily service.

This role is expected to lead proactively by anticipating operational challenges before they impact the business, taking ownership of results, communicating risks and recovery plans early, and fostering a culture built on accountability, teamwork, professionalism, and continuous improvement. While the primary responsibility is to lead through the Warehouse Manager and Logistics Manager, the Operations Manager is expected to remain actively engaged in the operation and remain visibly engaged and step into the operation when required to protect safety, service, or business continuity, while building systems and team capability that prevent recurring dependence on escalation.

The responsibilities listed below are representative of the position and are not intended to be all-inclusive.

• Oversee the execution of all warehouse operations, including receiving, put-away, inventory storage, inventory movements, picking, packing, shipping, transfers, and returns.
• Ensure warehouse operations are performed safely, accurately, efficiently, and in accordance with company procedures.
• Monitor warehouse organization, capacity, housekeeping, equipment utilization, and workflow efficiency.
• Ensure customer orders are fulfilled accurately and shipped on time.
• Monitor warehouse productivity and identify opportunities to improve efficiency and service levels.
• Provide direct operational leadership and support when necessary to maintain business continuity and customer commitments.

Plan and lead smart WMS implementation with strong leadership in requirement gathering, process mapping, data preparation, interface design, testing/training/change management, stabilization, and continued improvements

• Ensure accurate inventory through disciplined inventory control practices and timely ERP transactions.
• Oversee cycle count programs, inventory reconciliations, and annual physical inventories.
• Ensure inventory is properly managed using FIFO/FEFO principles and company procedures.
• Investigate inventory discrepancies, determine root causes, and implement corrective actions.
• Monitor warehouse utilization, slotting, inventory aging, and storage capacity to maximize operational efficiency.

• Oversee and manage domestic transportation activities including parcel, LTL, FTL, expedited shipments, customer pickups, and transfer orders.
• Coordinate inbound deliveries with Purchasing and Logistics to ensure efficient receiving and warehouse scheduling.
• Monitor carrier performance, freight costs, and delivery service levels while identifying opportunities for cost savings and operational improvements.
• Resolve freight claims, shipment delays, delivery issues, and transportation exceptions promptly.
• Ensure shipping documentation is accurate, complete, and compliant with…