Field Services Coordinator, SPD Services

Field Services Coordinator, SPD Services

Benefits:

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Family-first attitude (work-life balance support, flexible hours)
• Approachable leadership (collaboration with top leaders, open-door policy)
• Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria, treadmill conference room, walking trail)
• Community involvement (volunteering, fundraisers, charity events, school sponsor ships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short-term disability)

Responsibilities:

• Provide customer service to Chem-Aqua sales representatives, sales managers, service technicians, and internal and external contacts
• Coordinate and schedule SPD service jobs, maintenance visits, and follow-up activities based on prioritization and efficiency
• Create, update, and track service activities and work orders in Salesforce while maintaining daily schedules for field service technicians
• Track replacement items, maintain truck inventory records, and coordinate replenishment needs to support uninterrupted field service operations
• Order parts, monitor delivery status, and ensure materials are available for scheduled service and maintenance work
• Track completion of work orders and follow through on open items to ensure timely and accurate service documentation
• Communicate daily via phone and/or email with sales reps, customers, technicians, and managers as required
• Coordinate travel arrangements for service technicians as needed
• This job has no supervisory responsibilities.

Position Requirements:

• Minimum high school diploma, GED or equivalent
• Minimum 3 years of experience in service customer service, dispatch, or field service coordination
• Ability to learn and maintain multiple software systems
• Salesforce experience is preferred, with the ability to manage service activities, scheduling, and work order tracking
• Service scheduling and coordination experience is preferred; experience supporting multiple field technicians and service vehicles daily is a plus
• Experience tracking inventory, replacement items, parts ordering, and work order completion is preferred
• Highly polished phone and in-person presence, with the ability to problem solve on the fly
• Candidate must be very flexible, organized, able to manage multiple projects and able to work with all levels of staff
• Must have a positive attitude, a commitment to client service and a willingness to support the office team with a variety of assignments
• Knowledgeable and proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
• Excellent planning and organizational skills
• Strong verbal and written communication skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.