Field Service Coordinator

Chem-Aqua SPD Services Field Service Coordinator

We’re looking for a Field Service Coordinator to manage scheduling and operational support for SPD services across the United States, reporting to the Chem‑Aqua Services Manager.

• Provide customer service to Chem-Aqua sales representatives, sales managers, service technicians, and internal and external contacts
• Coordinate and schedule SPD service jobs, maintenance visits, and follow-up activities based on prioritization and efficiency
• Create, update, and track service activities and work orders in Salesforce while maintaining daily schedules for field service technicians
• Track replacement items, maintain truck inventory records, and coordinate replenishment needs to support uninterrupted field service operations
• Order parts, monitor delivery status, and ensure materials are available for scheduled service and maintenance work
• Track completion of work orders and follow through on open items to ensure timely and accurate service documentation
• Communicate daily via phone and/or email with sales reps, customers, technicians, and managers as required
• Coordinate travel arrangements for service technicians as needed
• This job has no supervisory responsibilities.

• Minimum high school diploma, GED or equivalent
• Minimum 3 years of experience in service customer service, dispatch, or field service coordination
• Ability to learn and maintain multiple software systems
• Salesforce experience is preferred, with the ability to manage service activities, scheduling, and work order tracking
• Service scheduling and coordination experience is preferred; experience supporting multiple field technicians and service vehicles daily is a plus
• Experience tracking inventory, replacement items, parts ordering, and work order completion is preferred
• Highly polished phone and in-person presence, with the ability to problem solve on the fly
• Candidate must be very flexible, organized, able to manage multiple projects and be able to work with all levels of staff
• Must have a positive attitude, a commitment to client service and a willingness to support the office team with a variety of assignments
• Knowledgeable and proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
• Excellent planning and organizational skills
• Strong verbal and written communication skills

• Employee‑centric environment (regular corporate activities, personal relationships, small teams)
• Family‑first attitude (work‑life balance support, flexible hours)
• Approachable leadership (collaboration with top leaders, open‑door policy)
• Growth‑oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on‑site fitness facility and cafeteria, treadmill conference room, walking trail)
• Community involvement (volunteering, fundraisers, charity events, school sponsor ships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Financial wellness (retirement options, 401(k) match, employee credit union)
• Benefits package (medical, dental, vision, life, long and short‑term disability)

If you are interested in this position, please consider applying.