Escrow Assistant

What We Do

Typically found in a branch/office setting where the assistant supports the Escrow department by providing customer service and administrative duties related to escrow closings. The role may provide general support for a team, partner with an escrow officer, or focus on residential transactions. Commercial transaction support is referred to the Commercial Escrow Assistant job family. Centralized high‑volume paperwork processing is referred to the Escrow Support Processor job family.

Job level summary:
Intermediate levels require a solid understanding of functional tasks. Assistance may be required from more experienced team members, varying with task complexity. Work may be reviewed for new or more complex tasks. Provide a wide range of support within a functional area. Follow functional area processes and procedures daily, troubleshoot as needed, and recommend continuous improvement suggestions.

• Perform a wide range of administrative duties to gather information and assist in the escrow process
• Open orders, input closing statement information, prepare documents for closing, and handle complete disbursement and follow‑up of all escrow transactions
• Communicate requirements and other information to clients
• Interpret various agreements as they relate to closing and prepare all documents required for transactions

• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal and written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems

• High School diploma or equivalent

• 2+ years experience in an escrow‑related role

First American is an equal‑opportunity employer. Eligible employees receive a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan.