Escrow Assistant

Who We Are Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit  We DoTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.

If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.

Job Level

Summary:

Intermediate levels require a solid understanding of functional tasks

Assistance may be required from more experienced team members will vary depending on task complexity

Work may be reviewed for new or more complex tasks

Provide a wide range of support within a functional area Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Essential Functions Performs a wide range of administrative duties to gather information and assist in the escrow process

Duties may include:
Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions

Communicates requirements and other information to clients

Interprets various agreements as they relate to closing and prepare all documents required for transactions

Knowledge and Skills/Technology Used Customer service skills

Problem solving skills

Strong organizational skills

Knowledge of MS Office suite

Excellent verbal/written communication skills

Able to maintain professionalism and a positive service attitude at all times

Strong detail orientation

Knowledge of company and/or client operating systems

Typical Education High School diploma or equivalent

Typical Range of Experience2+ years experience in an escrow related experience

Pay Range: $20.31 - $27.09 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All.

You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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