Dispatcher, Administrative​/Clerical

Dispatcher

The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency.

To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization.

Coordinate Departmental Operations – Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.

Monitor Work Opportunities – Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.

Client Communication – Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.

Scheduling & Logistics Management – Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.

Record Keeping – Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.

Administrative Support – Provide administrative assistance to ensure smooth workflow and department operations.

All Other Duties as Assigned:
Perform additional duties and responsibilities as assigned to support evolving operational and business needs.

Organizational

Skills:

Ability to manage schedules, track assignments, and coordinate tasks efficiently.

Communication Expertise:
Strong verbal and written communication skills to interact professionally with clients and internal teams.

Problem-Solving Ability:
Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges.

Attention to Detail:
Ability to document and track job progress with accuracy.

Adaptability:
Comfortable working in a fast-paced, changing environment.

Time Management:
Ability to prioritize tasks and ensure timely completion with minimal supervision.

Customer Service

Skills:

Maintain a professional and approachable demeanor when interacting with clients and technicians.

Technical Proficiency:
Familiarity with scheduling and workforce management software is a plus.

Flexibility:
Availability to work varying schedules, including evenings and weekends, as needed.

Work Environment:
The Dispatcher position primarily operates in a professional office environment and serves as a central communication hub between field personnel, customers, and leadership teams. This role requires frequent interaction with technicians, supervisors, project managers, clients, and internal departments through telephone, email, messaging platforms, and operational software systems. Due to the dynamic nature of field operations, the Dispatcher must be able to effectively manage multiple priorities, adapt to changing schedules, and respond to unexpected operational challenges while maintaining a high level of professionalism and customer service.

The ability to work independently as well as collaboratively within a team environment is essential to supporting daily operational objectives. Work schedules may require flexibility, including extended hours, scheduling adjustments, weekend coverage, and overtime based on business and operational needs.

Physical Requirements:

The Dispatcher position requires the ability to sit for extended periods while monitoring work queues, coordinating schedules, and managing daily operational activities. This role involves frequent use of computers, telephones, headsets, dual-monitor systems, and other standard office equipment, as well as the ability to communicate clearly and professionally with field personnel, customers, vendors, and internal departments through various communication platforms. The employee must be able to accurately…