Campus Receptionist

Position Purpose

The Campus Receptionist is a vital role responsible for creating a welcoming atmosphere for all visitors and ensuring efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions.

• Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services.
• Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record‑keeping and timely processing of materials as assigned by the Director of Admissions.
• Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
• Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Enter and manage inquiries into Campus Nexus promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
• Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow‑up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
• Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.

• High School Diploma or GED, or equivalent on‑the‑job experience.
• Ability to work in a fast‑paced, performance‑driven, compliance‑oriented educational environment.
• Detail‑oriented, analytical, highly organized, and able to multi‑task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal‑oriented, with strong problem‑solving skills.
• Must be able to work independently and as a collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Exhibits a positive, team‑oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.

• Experience as a Receptionist/multi‑line telephone system.
• Prior experience in a college admissions environment.
• Campus Nexus experience.

• Monday - Thursday: 10:30 am – 7:30 pm, and Saturday 9 am‑1 pm.
• Times will vary within this range.
• Each shift will be 8 hours.
• Friday 8 am – 5 pm.
• Alternating Saturday: 9:00 am to 1:00 pm.

The compensation range for this position pays up to $20 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base compensation, we offer a comprehensive benefits package, including:

• 401(k) and matching.
• Comprehensive health coverage (health, dental, and vision insurance).
• Life insurance.
• Parental leave.
• Paid time off.
• Employee assistance program.
• Tuition reimbursement.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well‑being.

AIM is a proud equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.