Warranty Administrator

Warranty Administrator W.W.Williams Company

Address 222 West Las Colinas Boulevard, Irving, TX, 75039, US

Schedule Full time

Job Type Permanent

Warranty Administrator Opportunity

Summary:

The Warranty Administrator are responsible for collecting funds due the company from various manufactures for work we have performed on their behalf as part of the warranty process. Collects these funds by strictly adhering to the manufacturer’s warranty process to ensure all work scheduled is performed safely and to the customer’s satisfaction.

• Review documentation generated by the Service Department for all pertinent information required to submit the claim to the factory.
• Interprets and converts all work performed into manufacturers' labor segment codes and the related approved labor reimbursement amounts.
• Complies with any requirements to support the computer claim by providing the necessary supporting documents.
• Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage.
• Review status reports. Stay abreast of all factory communications that affect the warranty area of the Service Department.
• Contributes to the total Support Center team by maintaining the current job status on all computer service tracking systems when needed.

• High school diploma or general education degree (GED); one to three months related experience and/or training.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• 401k with a Company Match
• Company Paid Training

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.