Warranty Administrator

Overview

Come grow with us by joining our team as a Warranty Administrator! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Administrator should be highly organized, exhibit technical proficiency, and have the ability to communicate well with manufacturers, vendors, customers, and shop personnel and process warranty claims in a timely manner.

The Warranty Administrator is an intermediary between the service departments, Fleet Warranty Administrators, and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely.

Come grow with us by joining our team as a Warranty Administrator! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Administrator should be highly organized, exhibit technical proficiency, and have the ability to communicate well with manufacturers, vendors, customers, and shop personnel and process warranty claims in a timely manner.

The Warranty Administrator is an intermediary between the service departments, Fleet Warranty Administrators, and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely.

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today,
and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

At Model 1, we are committed to living our core values:

• Solving Problems:
  Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone:
  Establish the mood that puts others  the person that you’d want to interact with – approachable and transparent.
• Drive Forward:
  Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance:
  Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It:
  Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

• Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufactures to submit prior authorizations and repair direction.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
• Escalate claim payment variances to warranty manager.

• Communicate with customers and service centers to gather necessary information and resolve claim related inquiries.
• P…