Field Operations Coordinator I

Job Details

• Job Location:
  
  Irving, TX 75038
• Position Type:
  Full Time
• Education Level: High School
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Flagging

Rail Pros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people first organization, we prioritize the safety, well being, and growth of our employees, fostering a culture of caring and support.

We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services; we are constantly innovating and staying informed of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged.

The Field Operations Coordinator I position provides essential support for the Business Operations Manager, Supervisors, Field Managers, and Field Staff. This role coordinates activities for clients across the U.S., including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field.

As referenced in the Field Operations Coordinator Plan:
Within 6 to 12 months, the Field Operations Coordinator must be proficient in at least one railroad property.

• Works with railroads to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property
• Coordinates closely with the customer to ensure all paperwork is completed accurately
• Actively anticipates, identifies, and resolves issues, initiating steps to manage any conflicts
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF
• Expertly utilizes email and verbal communication with customers
• Strong organizational skills to manage numerous customers daily
• Answers diverse phone calls with excellent customer service skills
• Very little travel is expected for this position, and all travel would be close to the office (within 50 miles). Some examples of travel would be to take a piece of equipment to the field when that would be faster than shipping the equipment or going to the Post Office/Fed Ex
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization’s standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulation
• Other duties as assigned or required to meet the business needs

• Proficiency with electronic communications including phone, email and text
• Experience in dealing with customers firsthand, working through difficult situations, and resolving issues as needed to meet commitments of the department
• Proven experience making decisions while following departmental guidelines

• A high school diploma or equivalent
• Two years of administrative and/or project management experience

• Excellent customer service skills as well as the ability to think and work independently
• Discretion in handling confidential information is required
• Detail oriented
• Intermediate technical skills
• Thoroughness
• Collaboration skills
• Communicati…