Senior Business Development Manager

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The Sr. Business Development Manager will manage and grow strategic customer relationships with postal organizations across the US. This position is responsible for developing account plans, driving new business opportunities, coordinating with internal and external stakeholders, and ensuring overall customer satisfaction. Utilizes business and operational data anyltics to develop innovative mail automation concepts focusing on reducing manual labor and cost.

• Develops and executes strategic account plans to drive business growth and meet revenue targets.
• Serves as the primary point of customer contact, managing the relationship across multiple customer organizations and divisions.
• Collaborates with internal departments including PMO, B&P, Engineering, Service, and Contract Management to deliver comprehensive solutions.
• Identifies new business opportunities and maintains a robust sales pipeline.
• Conducts strategic market research, emerging industry trends and fully understands customer needs to develop targeted solutions.
• Builds customer roadmaps and long-term strategies aligned with mutual business goals.
• Attend industry events, trade shows, and conferences to support customer engagement and networking.
• Monitors KPIs, maintains accurate recording in CRM systems and provides regular updates and forecasts.
• Partners with project managers to strategically align staffing with project needs and ensure successful execution of projects.
• Maintains high level of communication with internal and external stakeholders, escalating issues as appropriate.
• Resolves customer issues in coordination with relevant internal teams and suppliers, ensuring a high level of service and satisfaction.
• Ensure that all sales data and reporting responsibilities are managed within the expected deadlines.
• Act as a strategic interface between customers and internal engineering, proposal, and execution teams to align technical scope, risk profile, and commercial approach.
• Lead the preparation of strategic presentations, white papers, and capability documents for customers.
• Assess risks, anticipate challenges and provide escalation management when necessary.

• Excellent verbal and written communication skills
• Strong interpersonal and customer relationship management abilities
• Strong knowledge of mail processing systems, requirements, and technologies
• Deep working knowledge of postal operations in letter and flat processing, sortation and delivery
• System and concept level knowledge of parcel automation, processing and sortation
• Proven leadership and team collaboration skills
• Strategic thinking with a track record of developing and executing account growth plans
• High-level financial acumen, including P&L oversight and contract negotiation
• Ability to function well in a fast-paced, cross-functional environment
• Strong negotiation, decision-making, and problem-solving skills
• Comfortable navigating complex customer organizations across multiple locations
• Experience working in collaborative environments with diverse stakeholders.
• Effective communicator with ability to influence across technical and non-technical stakeholders.
  
  Ability to work collaboratively within a matrix team environment.
• Advanced proficiency in CRM tools, Salesforce, and Microsoft Office
• Bachelor’s degree in business, engineering, or a related field required
• MBA or advanced business degree preferred
• Minimum of 10+ years of business development/sales and contract negotiation experience specifically in mail and parcel automation
• Proven experience managing customer accounts and driving strategic growth initiatives
• Requires a self-motivated, self-directed, and well-connected individual who can contribute strategically to the company’s growth in the U.S. market and…