Principal Business Process Analyst

Overview

Administration | Irving Texas, United States

Job Description

RELOCATION ASSISTANCE:
No relocation assistance available
CLEARANCE TYPE:
None
TRAVEL:
Yes, 10 of the Time

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact peoples lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nations history – from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, theyre making history.

• The HR Service Center Business Process Analyst plays an integral role within the Northrop Grumman HR Service Center, driving operational excellence and customer satisfaction across multiple service lines.
• The incumbent will work with a variety of resources, internal and external to Northrop Grumman, to lead small to medium-size projects, define functional processes, shape technical solutions, and drive quality execution.
• This position will work closely with service line leaders to shape recommendations and decisions resulting in service excellence across the HR Service Center (HRSC) and related services.
• This position is located in Irving, TX with the opportunity for hybrid telework. Teleworking arrangements are subject to change based on the needs of the business.
• Lead functional projects related to expansion and / or enhancement of HRSC service offerings.
• Work with HRSC subject matter experts to define process and system requirements. Engage functional and technical resources to execute process and system solutions.
• Continually enhance self-service capabilities, ensuring accurate delivery of relevant information and services to employees and managers.
• Identify opportunities to drive Tier 0 usage while reducing Tier 1 contacts.
• Represent the HRSC on cross-functional projects, collaborating with subject matter experts to develop optimized solutions.
• Proactively assess service performance via operating metrics, feedback channels, and other sources. Identify opportunities to improve service delivery, process design, and/or technical capabilities.
• Perform root cause analysis and corrective actions of moderate scope and complexity to drive service performance.
• Work with key stakeholders, internal and external to HRSC, to gather information, troubleshoot issues, provide feedback, and otherwise ensure the HRSC is fully equipped to support associated scope of work.
• Establish and maintain relationships with various HR Centers of Excellence, vendors, and other internal stakeholders, improving partnerships within applicable organizational areas and enhancing customer experience.

• Bachelor’s degree with minimum of 5 years of experience OR Master’s degree with a minimum of 3 years of experience.
• Will consider additional experience in lieu of education (Associate’s degree with a minimum of 7 years of experience OR High School Diploma with a minimum of 9 years of experience).
• Demonstrated ability to manage multiple, competing projects with project management rigor and advanced change management principles; to include building and executing project schedules while managing project stakeholders, resources, risks, and change.
• Demonstrated ability to define processes, develop requirements, and test solutions; while simultaneously managing stakeholders.
• Demonstrated ability analyze data, perform root cause analysis, develop corrective actions, and lead process improvements.
• Demonstrated ability to influence outcomes without direct decision-making authority.
• Working knowledge of common HR processes – performance management, talent acquisition, onboarding, leave of absence, etc.
• Working knowledge of HR and related systems:
  Workday, Service Now, SAP, etc.
• D…