Vendor Operations Coordinator

POSITION DESCRIPTION

Position Overview:

The Vendor Operations Coordinator supports the Preferred Partner Vendors department by owning day-to-day vendor coordination, service issue resolution, and operational follow-up activities. This role serves as a key liaison between external vendors and internal teams, ensuring services are executed accurately, issues are resolved efficiently, and vendor performance meets expectations. This position requires strong judgment, systems fluency, and the ability to manage multiple priorities in a fast-paced, vendor-dependent environment.

The Vendor Operations Coordinator operates with a high degree of independence while escalating complex or contractual matters appropriately.

Essential Functions:

* Serve as a primary point of contact for vendors regarding service execution, delays, and issue resolution

* Coordinate follow-ups on delayed services, emergency requests, and escalations in partnership with internal teams

* Investigate recurring vendor or service issues to identify root causes and recommend operational improvements

* Maintain accurate records across multiple systems to ensure data integrity and operational visibility

* Process and reconcile vendor service invoices, supporting month-end close and vendor payment activities

* Utilize Excel and internal systems to prioritize service requests, track outstanding issues, and manage workload

* Communicate professionally with vendors and internal stakeholders via phone and email

* Support internal customer service needs during time-sensitive or emergency situations

* Assist with reporting, summaries, and documentation related to vendor performance and service trends

* Provide backup support to other departmental initiatives and projects as needed

* Participate actively in team meetings and contribute ideas for process improvements and efficiency gains

Knowledge and

Skills:

* Demonstrated experience working directly with external vendors or service providers

* Strong problem-solving skills with the ability to evaluate situations, prioritize actions, and make sound decisions

* Proven ability to manage multiple priorities in a fast-paced, high-volume environment

* High attention to detail and accountability for data accuracy and follow-through

* Strong communication skills with the ability to maintain professionalism during escalations or urgent situations

* Proficiency with Microsoft Office Suite, particularly Excel and Outlook, working in Net Suite, Dynamics 365 and CRM platforms a plus

* Comfort working across multiple systems and databases simultaneously

Educations and

Experience:

* 3-5 years of experience in vendor coordination, operations support, logistics, procurement support, or a related operational role

* Associate's degree or equivalent work experience preferred

* Bachelor's degree in Business, Operations, Supply Chain, or a related field is a plus but not required

Working Environment:

* There are no special physical requirements for this position.

* General office conditions

* Hybrid work arrangement (office/remote)

* Some light lifting and bending

* Long periods of sitting

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an "at will" relationship with team members.