Sr. Product Analyst, Customer Ops - Strategic Operations and Support

Sr. Product Analyst, Customer Ops - Strategic Applications Operations Application and Support Job Info

• Job Identification 5696
• Job Category Support
• Posting Date 02/03/2026, 04:57 PM
• Locations 4 Irving Pl Headquarters
• Apply Before 03/04/2026, 04:59 AM
• Job Schedule Full time
• Job Shift Regular
• Minimum Salary $95,000.00
• Maximum Salary $

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

* Please be aware that some benefits may not apply to provisional or part-time job titles.

The Sr. Product Analyst will work on the Operations Applications and Support team on the CDG Platform Solution Program which seeks to enhance the Clean Energy Market Operations (CEMO) business and host provider/third party customer experience through iterative design, delivery and development of the Value Stack Customer Platform and Portal. This independent contributor will have various tasks from vendor to budget management with exposure to support agile process and development with the product owner.

Core Responsibilities

• Ownership over a product area which includes translating business needs into features and user stories with clear, actionable functional and non-functional requirements and acceptance criteria in close collaboration with business SMEs, UX/UI designer and technical lead.
• Assist in creating, refining and prioritizing the product backlog. Ensure backlog items are aligned with product strategy and vision.
• Execute and track project plans using SAFe agile methodology and Azure Dev Ops (ADO). These activities will provide experience to manage larger agile work streams as experience and knowledge is developed. Work closely with developers, designers, QA and business stakeholders to support successful delivery.
• Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders. Plan and conduct discovery and customer research activities with the business users and its customers.
• Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web and mobile application use and development.
• Assist in monitoring, tracking, and manage risks and issues on initiative, including data analysis of issues for resolution.
• Assist in procurement activities and managing budget, including tracking vendor invoices and subsequent payments
• Administrative support for CDG Platform Solution program to support planning efforts and coordination.
• Provide back-up and coverage on intake and governance process.
• Preparation of slide decks and regulatory documentation on program initiatives. Strong writing, communication and presentation skills.
• Support agile product and feature development with growth opportunities to manage features and support delivery independently
• Perform other related tasks and assignments as required.