Operational Key Account Manager - Dallas

About Green

“Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to grow to a 200+ strong team with 15 offices across the US and growing.

“Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to grow to a 200+ strong team with 15 offices across the US and growing.

At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.

This role is special…

This role is essential to our business and the continued success of our clients. The ideal candidate will have the ability to heavily invest in relationships, learning the ins and outs of our clients operations to enable them to offer the highest level of support.

The role will require a highly motivated individual who is excited about working in the global trade landscape and is motivated by problem solving. The ideal candidate will pro-actively identify client needs and will enjoy making an impact on the businesses they support.

In this role, you will help expand our current business and offer a best-in-class customer experience. Our 34 fundamentals which guide our employees on delivering the very best to Every Customer, Every Shipment, Every Time will be front and foremost to the Key Account Manager role. You can find more details about them here:

• Act as the first point of contact for customer inquiries, issues, or escalations.
• Proactively identify opportunities for account growth and expansion within the PPC Group of companies. Collaborate with the UK based key account manager to drive renewals and upsell additional products or services.
• Complete and send client reports (Daily, KPI’s, Q ’s) in accordance with specific client requirements/agreements.
• Undertake client visits as requested by clients, Branch Manager and the account owners.
• Managing large account for one of the branches largest clients.
• Managing Team assigned to account to include feedback, coaching, recruitment and process improvement.
• Manage and support warehousing, logistics and fulfillment operations for key client.
• Understanding agent fees and pricing per client in order to process invoices accurately and managing the bigger picture of profitability per client.
• Penetrating organizational structure for accounts and develop relationships at all levels.
• Minimizing customer complaints and issue resolution.
• Understand customers' business and strategy and our role with the customer.
• Effectively communicate internally to all Department Managers/Supervisors.
• Maintain Customer Relationship Management System.
• Manage sales opportunities and proposals.
• Create and present quarterly business reviews.
• Continually seek improvement to create more efficient and cost-effective operations.
• Be dedicated to the success of the program using ethical business practices, personal commitment, and an obsession with the fundamental details of running the business!
• Treasuring, protecting and promoting our brand.

• The ability to conduct routine virtual and face to face calls with clients to develop strong relationships.
• Proven business development track record.
• Leadership experience.
• 3+ years industry experience.
• Strong problem solving, organizational, and interpersonal skills.
• Project Management Experience.
• Sense of urgency for goal achievement.
• Self-motivation with the ability to work in a fast-paced and constantly changing environment.
• Passion for building strong rapport and relationship-building.
• Ability to make quick decisions in responds to changing conditions.
• Ability to Influence others to action.
• Ability to travel as needed to visit clients.

• Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
• $1,800 contributed to employee HSA Account, if on HDHP.
• Employee Dental provided by Green.
• Option to purchase disability insurance.
• Paid life insurance and option to buy-up.
• 401(K) and company match.
• Parental Leave Program.
• Monthly recognition points to give/receive, which can be converted to gift cards.
• Tuition Reimbursement Program.
• Weekly fruit baskets in office locations.
• A tree planted for every new employee to Trees.org.
• 26 days remote annually.
• Wellbeing Program.
• Training and Development.