Procurement Operations Manager

North Mark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.

Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.

At North Mark Strategies, we believe the future isn’t something to hope for, it’s something to build. We don’t just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.

Position:

We are seeking a Procurement Operations Manager to play a critical role in streamlining procurement processes and enabling leadership to focus on strategic priorities. This position serves as a central point of coordination across procurement operations, compiling and prioritizing requests from the procurement team and ensuring effective execution of tactical and operational activities. This person will own day to day systems and process execution while also being responsible for training stakeholders on best procurement practices.

They will act as the single point of contact and own intake, prioritization and escalation for operational and system-related work.

The role provides leadership and oversight for procurement systems operations by managing the Procurement Systems Administrator, who is responsible for addressing Coupa process issues, cXML failures, supplier system issues, and internal system inquiries. They will act as the main point of contact and owner for priorities, workload management, system/operational guidance, and act as an escalation point to ensure timely and effective resolution.

The Procurement Operations Manager will partner closely with Accounts Payable (AP), Finance, Legal, and business stakeholders to ensure procurement processes and systems support efficient end-to-end Source-to-Pay (S2P) execution. They are critical for providing an operational backbone that can scale as the company and procurement organization continues to grow. The ideal candidate has strong S2P process knowledge, proven operational leadership skills, and thrives in a fast-paced, cross-functional environment.

• Directly manage, coach, and develop the Procurement Systems Administrator.
• Set priorities, goals, and performance expectations for procurement systems support activities.
• Provide guidance and escalation support to ensure effective resolution of Coupa, cXML, supplier system, and internal system issues.
• Ensure consistent service levels, documentation, and communication related to procurement system inquiries and issues.
• Serve as the central intake point for procurement operational and system-related requests.
• Gather, track, and prioritize requests from the procurement team, balancing strategic initiatives and day-to-day operational needs.
• Develop and maintain structured intake, triage, and escalation processes to ensure timely execution and transparency.

• Support and oversee the end-to-end S2P lifecycle, ensuring alignment with company policies and industry best practices.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and consistency across procurement operations.
• Identify process gaps and collaborate with stakeholders to implement scalable solutions.
• Ensure procurement processes effectively support downstream AP activities, including invoice processing and payment workflows.

• Partner closely with Accounts Payable (AP), Finance, Legal, and Business Units to ensure seamless procurement-to-pay workflows.
• Act as a liaison between procurement operations, systems, and cross-functional stakeholders to resolve issues and align on priorities.
• Act as the…