Collections Specialist

Who WE are:

Rail Pros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support.

We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services - we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged.

Apply now and become a part of our exciting journey!

Job Summary

The Collections Specialist will facilitate collection efforts of delinquent accounts ensuring money owed is received promptly.

Essential Duties & Responsibilities

• Monitor assigned accounts to identify outstanding balances and follow up with clients via phone and/or email on outstanding balances
• Maintain log of payment promises and pertinent account details, schedule follow-up communication with account holder
• Record all collection activity
• Report on collection activity and accounts receivable status weekly
• Escalate accounts that require collection letters to the Rail Pros Collection Manager
• Work with internal teams to resolve billing and credit issues
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization's standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulations
• Other duties as assigned or required to meet the business needs

Knowledge, Skills, & Abilities

• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to communicate with account holders in a courteous manner
• Proficient with Microsoft Office Suite or similar software

Required Education and Experience

• High school diploma or equivalent
• Basic accounting experience
• B2B Collections

Preferred Education and Experience

• Two years of related experience in accounts receivable preferred

Additional Qualifications, Certifications, etc.

• Net Suite experience is a plus

Why Work at Rail Pros?

• Impactful Role: Be at the heart of employee experience by supporting onboarding, compliance, and culture-building efforts that directly shape Rail Pros' positive and people-first work environment.
• Collaborative Culture: Join a close-knit People Operations team and work alongside departments like IT, Safety, and Accounting to deliver a red-carpet onboarding experience and proactive employee support.
• Professional Growth: With involvement in HR,TA, Payroll, and Benefit training initiatives and compliance, this role offers hands-on exposure across all core HR functions-ideal for those seeking career advancement.
• Mission-Driven Organization: At Rail Pros, our commitment to safety, service, and integrity isn't just for the railroad-we apply those same principles internally to support and develop our employees.

Benefits & Perks:

We're committed to supporting our team with a comprehensive benefits package designed to promote health, financial security, and work-life balance:

• Health Coverage:
  Medical, dental, and vision insurance to keep you and your family covered.
• Supplemental Insurance:
  Options include accident, critical illness, and hospital indemnity plans.
• Life & Disability Insurance:
  Employer-paid basic life insurance, plus voluntary options. Short-term and long-term disability coverage is also fully paid by the company.
• Retirement Savings: 401(k) plan with employer matching to help you plan for the future.
• Legal & Identity Protection:
  Access to Legal/d services.
• Pet Insurance:
  Coverage for your furry family members.
• Paid Time Off:
  Generous PTO
• Wellness Programs:
  Resources and initiatives to support your physical and mental well-being.
• Exclusive Discounts:
  Enjoy savings on a variety of products and services.
• Company Merchandise Allowance:
  Annual allowance for our branded online store.
• Health Savings Accounts (HSA):
  With employer contributions.
• Health Reimbursement Arrangement (HRA):
  Employer-funded to help with medical expenses.
• Flexible Spending Accounts (FSA):
  Available for dependent care.
• Employee Assistance Program (EAP):
  Confidential support for personal and professional challenges.
• Professional Development:
  Training programs and career growth opportunities.
• Work-Life Balance:
  Hybrid work schedule designed to help you thrive both at work and at home.

Join Rail Pros for a fulfilling career in a thriving and stable industry. Our core…