Salesforce CPQ Product Manager

Position Overview

Job

The Senior Product Manager—Salesforce CPQ owns the feature product and program backlog for the Salesforce CPQ implementation for ADT. They define and support building desirable, feasible, viable, and sustainable products that meet customer and employee needs over the product‑market lifecycle. They collaborate with a wide range of people to identify and define user and customer needs, understand the solution context, and develop the program vision, roadmap, and features required to meet these needs.

With a continuous improvement lens and collaborative approach, the Senior Product Manager works in partnership with the Director of Product Management and a wide range of functional subject matter experts across the business—from operational leaders and VPs to finance, accounting partners, and architects. They identify and document the desired product engagement state, including end‑to‑end processes, data flow, integrations, enhancements, expected experience, and upstream and downstream system channel impacts.

The role ensures that conceptual and technical requirements have a clearly defined ROI backed by data and analytics, and are aligned to the value drivers and customer‑centric model defined by Product Management.

The Senior Product Manager works closely with enterprise and solution architects and Product Owners to collaborate and workshop thorough requirement collection, feedback, or testing needed of business functional SMEs and business approvers.

Individuals may perform any combination of functions shown below and adhere to the ADT Missions Statement. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements.

• As a team we focus on details – you will be amongst a team of multiple Salesforce Platform Product Managers and will collaborate frequently to achieve alignment of priorities and functionality.
• We foster mutual trust and respect through open, accurate, and timely communications with each other and with our partners and customers.
• We place organizational goals above personal goals. We value the ability to work independently, but we eagerly work together as a team, as well.
• We are committed to improving our personal and organizational strengths and weaknesses. We recognize individual and group accomplishments. We believe that work environments need large doses of optimism, humor, and cooperation.

• Maintain log of all business requirements for the Salesforce CPQ application, owned by Product Management.
• Maintain a 36‑month roadmap aligned to business strategy, product vision, ROI, and digital transformation initiatives.
• Heavily involved in program backlog refinement and prep for SAFe Agile Program Increment (PI) planning and play a significant role in the planning event itself.
• In coordination with Product Management, review and reprioritize the backlog as part of the prep work for Iteration Planning.
• Will be an ADT user and customer SME, knowledgeable on all user and customer touchpoints, system interactions, gaps, and opportunities.
• Lead efforts to identify, map and improve the employee and customer experience journey and business product engagement from inception.
• Understand the key inflection points of the quoting journey to identify critical quoting, tax, finance, and accounting processes and requirements as well as balancing the need for a simplified end‑to‑end customer and employee experience.
• Identify product capability refinement and/or cross‑system alignment needed to mitigate data integrity issues and agent engagement or customer erosion and churn.
• Work closely with Finance, Accounting, Tax, and Audit partners for accurate requirements and user acceptance testing.
• Maintain close liaison with local operational leadership teams from Sales to field tech install to care/service to identify product development needs.
• Assist in development and execution of graphics, journeys, visual aids, and tables to support components of feature documentation.
• Interface with and support Product…