Business Analyst

SUMMARY

The Business Analyst gathers and analyzes data to understand business needs, with a strong focus on sales operations, forecasting, and organization-wide processes and data. This role collaborates with cross-functional stakeholders to identify opportunities for improvement, document requirements, and deliver data-driven insights that enhance operational efficiency and decision-making for senior leadership.

This position also supports process optimization and reporting initiatives by leveraging modern tools, including AI-enabled technologies, to improve productivity, accuracy, and overall business outcomes.

• Execute key sales demand forecast processes within recurring Sales, Inventory, and Operations Planning (SIOP) across all products
• Own and maintain Sales Demand data, ensuring accuracy and integrity prior to stakeholder presentation

• Develop and deliver reports (dashboards) including sales performance, market trends, competitor analysis, operational efficiency, and KPI dashboards
• Analyze large datasets using tools such as SQL and Excel to identify trends, gaps, and opportunities, and translate findings into visualizations, dashboards, and reports for executives and other leadership
• Present findings using modern tools to support business decision-making

• Track and monitor goals and performance metrics on an ongoing basis
• Design and maintain dashboards and reports for leadership visibility on key KPI’s and strategic objectives
• Evaluate effectiveness of sales strategies and provide data-driven recommendations
• Analyze sales funnel performance, conversion ratios, and backlog trends

• Identify process inefficiencies and recommend improvements to enhance productivity and operational effectiveness
• Map current (“As-Is”) workflows to identify bottlenecks and design improved (“To-Be”) processes that optimize operations
• Support cross-functional initiatives by collaborating with stakeholders to identify and document detailed business requirements through interviews, workshops, and surveys
• Act as a liaison between business stakeholders, developers, and technical teams to keep all parties aligned throughout the project lifecycle, from solution development through implementation
• Translate business requirements into functional specifications for technical teams, using artifacts such as user stories, use cases, and wireframes
• Assist in the rollout of new systems and process changes, including coordinating and leading User Acceptance Testing (UAT) to ensure solutions meet documented business needs

• Maintain and ensure accuracy of data within CRM, ERP, and other business systems
• Support data integrity initiatives and develop processes to improve data quality
• Enter and manage data within systems as required
• Support system enhancements, integrations, or reporting improvements as needed

• Assist Finance in developing tools for gross margin, profitability, and financial analysis

• Support training initiatives related to systems, tools, and processes
• Assist with reporting and general administrative support
• Provide backup support to other teams as needed

• Utilize AI-powered tools (e.g., Microsoft Copilot, Claude, Power BI, Excel AI features) to support data analysis, reporting, and documentation
• Leverage AI to assist in identifying trends, summarizing data, and improving efficiency in routine tasks
• Apply critical thinking to validate AI-generated outputs and ensure accuracy
• Maintain data privacy and confidentiality when using AI tools
• Continuously learn and adopt emerging technologies relevant to business analysis
• Use AI tools to assist in drafting reports, documentation, and business insights

• Bachelor’s degree (B.A. or B.S.) in Business Administration, Aviation Management, Finance, or a related field
• 2–4 years of experience in business analysis, sales operations, or a related field preferred
• Equivalent combination of education and experience may be considered
• Profession…