Retirement Benefits Analyst

Support Center - Irving

• Coordinate, administer, and oversee 401(k), GRRSP/DPSP, and non‑qualified Deferred Compensation programs.
• Own the Investment Committee lifecycle: manage the annual meeting calendar, develop comprehensive agendas, coordinate with presenters, and maintain meticulous organization of all meeting materials and minutes.
• Serve as the primary point of contact for brokers, investment advisors, and related vendors to ensure alignment with committee goals.
• Coordinate retirement plan vendors to ensure “best in class” customer service in administering Michaels plans as set outlined in our plan documents.
• Ensure vendor support systems and integrations are operating properly, mitigating compliance and service issues.

• Drive Plan Analytics: develop and maintain reporting frameworks to track plan performance, investment trends, and team member participation rates.
• Data‑Driven Insights: analyze participation data to identify demographic gaps and recommend targeted communication strategies to improve team member retirement readiness.
• Surveys & Questionnaires: lead the participation in and analysis of various plan surveys and questionnaires; perform deep‑dive benchmarking analysis to ensure Michaels’ programs remain competitive.
• Oversee the work of the co‑sourcing partner (TCS) regarding retirement processes, including audit of completed work to ensure accuracy and compliance.
• Ensure data relating to retirement plans—including accuracy of vendor files and payroll deductions, collection of contributions and premiums and integration between systems both internal and external—are established, coordinated, and audited.

• Support the Director in delivering annual audits with internal/external auditors and preparing the Retirement Plan Form 5500.
• Respond to and resolve complex Team Member concerns regarding retirement and non‑qualified plans.
• Coordinate annual enrollment for the Deferred Compensation plan.
• Serve as the SME for retirement plans and coordinate plan communications in partnership with vendors.

• Bachelor’s degree or equivalent work experience.

• 3‑5 years of Human Resources or Benefits experience.
• Advanced Excel skills (VLOOKUPs, Pivot Tables, data modeling).
• Intermediate proficiency in MS Word and PowerPoint.
• Experience with Workday or other similar HRIS systems.

• Experience as primary analyst for retirement and non‑qualified plans.
• Proven experience in data analysis and reporting related to plan participation and performance.
• Knowledge of ERISA, DOL, 401(k), Form 5500 and other laws and legislative requirements.
• Experience coordinating formal committee meetings or executive‑level administrative processes.

• Must thrive in a fast‑paced, high‑volume environment with the ability to manage a busy workload and meet established deadlines.
• Strong attention to detail, with speed and accuracy.
• Ability to influence across the business and build strong relationships with cross‑functional partners in Finance, Payroll, Store operations, and HR.
• Completing surveys and providing plan benchmarking analysis.

• Certified Employee Benefit Specialist (CEBS) a plus.
• Knowledge of legislative requirements for ERISA, 401(k), 409(A), discrimination testing and similar programs.
• Technical:
  Advanced Workday experience, specifically in Reporting and Analytics.
• Acumen:
  Strong critical thinking and process orientation; ability to analyze facts and exercise sound judgment to arrive at conclusions.
• Communication:
  Excellent interpersonal, oral, and written communication skills with a focus on translating complex data into actionable insights.
• Vendor Management:
  Experience managing investment advisors to optimal productivity.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).