Call Center Manager

Position Overview
We are seeking a driven and detail-oriented Client Success Professional to support and strengthen customer relationships while helping clients maximize the value of innovative solutions. In this role, you will serve as a key point of contact for customers, ensuring a seamless onboarding experience, resolving issues, and driving long-term satisfaction and retention.
This is an excellent opportunity for someone who enjoys working cross-functionally, building relationships, and making a direct impact on customer success.
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Key Responsibilities

• Serve as the primary point of contact for customer onboarding and ongoing account support

• Build and maintain strong client relationships to drive satisfaction, retention, and loyalty

• Manage a portfolio of accounts, identifying opportunities to expand services and increase revenue

• Educate customers on product features and functionality to maximize value and adoption

• Monitor account health and proactively identify at-risk clients, developing strategies to retain business

• Collaborate with internal teams including sales, product, marketing, and solutions engineering to support client goals

• Gather customer feedback to support continuous product and service improvements

• Handle customer requests related to cancellations, credits, and refunds in a timely and professional manner

• Promote training opportunities and product enhancements to increase customer usage
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Qualifications

• Bachelor’s degree or equivalent experience

• 3+ years of experience in client success, account management, or sales

• trong communication and interpersonal skills with a customer-first approach

• Proven ability to manage multiple accounts and prioritize effectively

• Experience using Salesforce or other CRM systems

• Strong critical thinking and problem-solving skills

• Excellent negotiation and relationship-building abilities

• Experience with Linked In Sales Navigator, GONG, Microsoft Teams, and MS Office is a plus

• Background in data or information services industry preferred
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Why Join Us

• Established, financially stable organization with strong market presence

• Hybrid work model with flexibility

• Competitive compensation, bonus potential, and benefits

• Clear career growth and development opportunities

• Access to professional development resources and training tools

• Collaborative environment focused on employee success and growth

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.