Strategic Client Success & Onboarding Pro

Role: Client Success Professional

Pay: $26.00–$31.00/hr

Assignment: 1-year contract

Location: Hybrid – Dallas or Irving, TX (must be onsite 1 day per week)

Schedule: 7:00 AM – 4:00 PM, Monday–Friday

• Manage customer onboarding post-sale, serving as the first point of contact
• Address client questions, resolve issues, and ensure a smooth onboarding experience
• Build and maintain strong client relationships to drive retention and loyalty
• Grow revenue within assigned accounts by identifying opportunities for additional products and solutions
• Educate clients on product features and functionality to maximize value
• Gather customer feedback to identify product improvement opportunities
• Proactively monitor accounts to identify at-risk renewals and implement retention strategies
• Collaborate with internal teams (sales, product, marketing, solutions engineering) to support client success
• Handle cancellations, credits, and refund requests efficiently
• Drive product usage through training recommendations and solution enhancements

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years of client success, account management, and/or sales experience
• Strong communication and interpersonal skills with a customer-first mindset
• Excellent negotiation skills
• Experience with Salesforce or similar CRM tools
• Familiarity with Linked In Sales Navigator, GONG, Microsoft Teams, and MS Office (preferred)
• Ability to manage multiple accounts and prioritize effectively
• Strong critical thinking and problem-solving skills
• Experience in data or information services industry (preferred)

Equal Opportunity Employer / Disabled / Protected Veterans

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.