Client Success Manager

Responsibilities

• Onboard new clients and prove the concept of Gartner services to stimulate engagement of products used by large client teams.
• Build, develop, and manage relationships with a variety of clients ranging from senior C‑level executives to junior professionals across various business functions to ensure successful utilization of their Gartner subscription, driving customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and a strong return on investment for their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of the client book of business, analyzing performance and key engagement metrics.

• 3+ years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

A reasonable estimate of the base salary range for this role is 70,000 USD - 101,000 USD.

• Competitive salary.
• Generous paid time off policy.
• Charity match program.
• Medical, Dental & Vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Professional development and unlimited growth opportunities.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities or who are disabled veterans.

Reasonable accommodations are provided upon request.