Ops Sup Intermed Analyst Core Operations

Overview

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and opening of accounts in coordination with the Operations - Core Team. The role also serves as a liaison between operations staff, relationship managers, project managers, custodians and clients. The objective is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies.
• Interpret data and results based on the analysis of information and application of professional judgement.
• Apply project management to assist operational projects as assigned.
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.
• Resolve varied and complex issues using professional judgment, discretion, and business expertise.
• Provide informal guidance and training to new and lower level team members, as needed.
• Operate with a limited level of direct supervision and exercise independence of judgement and autonomy.
• Act as SME to senior stakeholders and/or other team members.
• Assess risk when business decisions are made, ensuring compliance with applicable laws, rules and regulations, safeguarding Citigroup, its clients and assets, and escalating, managing and reporting control issues with transparency.

• 2-5 years of relevant experience.
• Proficient in Microsoft Office.
• High level knowledge of industry standards and practices related to the role.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.

• Bachelor’s degree/University degree or equivalent experience.