Client Manager - ICS

Job Title: Client Manager I - I.C.S.

Department: Sales, Marketing & Product Management

Location: Dallas, Texas, United States

Employment Type: Full time

Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. Acts as the internal owner of an account, working with assigned customer(s) to ensure uniformity in business practices, support needs, issue resolution, and overall relationship management.

• Work closely with internal teams such as Operations and Customer Experience to ensure they have the tools, knowledge, training, and support needed for startups and changes to existing accounts.
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability, forecasting business changes, monitoring award compliance, and providing pricing as needed.
• Present to internal and external stakeholders, including clients, on service levels, acceptance, award compliance, cost and delivery analysis, and related topics.
• Monitor billing and receivables; collaborate with internal teams to keep clients in line with contract rules and payments.
• Develop and implement uniform practices and methodologies to ensure high levels of service across all account locations.
• Participate in specialized projects, often including expansion of service for clients.
• Provide reporting and presentations for internal and external audiences on cost studies, KPI analysis, service level management, and other metrics.

• High school diploma or GED and 1‑2 years of experience in Transportation/Logistics, Sales, Account Management, or relevant field.
• Willingness to travel as required by account needs.
• Bachelor’s Degree in Business Administration, Management, Supply Chain, Transportation or related field preferred.
• Ability to process information accurately.
• Root‑cause analysis skills with the ability to create effective solutions.
• Strong communication skills and the ability to adapt to a dynamic work environment.
• Knowledge of influencing tactics and strategies.
• Foundational skills in assessing customer needs and providing solutions.
• Experience establishing and maintaining healthy relationships with clients, vendors, and peers.
• Not eligible for employment‑based sponsorship.

Pay may be affected by skills, education, experience, geography, and other qualifications. The position may be eligible for an annual bonus and incentives based on profitability or volumes under the company’s bonus and incentive plans.

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance.
• Short‑term and long‑term disability coverage.
• Paid time off commensurate with tenure, including vacation and sick time.
• Six weeks of paid maternity leave and two weeks of paid parental leave.
• Six paid holidays annually.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disabled status, or veteran status, in accordance with applicable law.