Senior Strategic Account Manager

Position Overview

The objective of the Senior Strategic Account Manager position is to achieve revenue and profit plans/goals. This position is required to cultivate long‑term business relationships with the Company’s largest national account customers with the goal of retention and growth inside a defined base of existing customer accounts.

• Serve as the primary executive relationship owner for a portfolio of high‑value national accounts (>$10M), developing and maintaining trusted partnerships with C‑suite stakeholders, senior decision‑makers, and cross‑functional influencers to drive long‑term strategic alignment and enterprise growth.
• Lead the development and delivery of executive‑level Quarterly Business Reviews (QBRs), leveraging data‑driven insights, performance analytics, and forward‑looking strategies to demonstrate value, mitigate risk, and identify expansion opportunities.
• Own full commercial accountability across assigned accounts, including contract strategy, complex negotiations, renewals, pricing governance, and margin optimization while ensuring alignment with enterprise objectives.
• Act as a strategic advisor to customers by deeply understanding their business, operational challenges, and industry dynamics; proactively position solutions that drive measurable outcomes, operational efficiencies, and long‑term partnership value.
• Design, evolve, and lead enterprise‑scale service management programs, ensuring alignment with customer goals, scalability across large multi‑location portfolios, and continuous improvement through innovation and best practices.
• Lead complex, cross‑functional proposal development including RFP responses, pricing strategies, and executive presentations that clearly articulate differentiated value and secure profitable growth.
• Establish and enforce best‑in‑class customer communication standards, ensuring responsiveness, accountability, and a consistent high‑touch experience across all levels of the organization.
• Develop and execute comprehensive strategic account plans, including revenue forecasting, pipeline development, whitespace identification, and multi‑year growth strategies across large, distributed portfolios.
• Drive disciplined pipeline and opportunity management through CRM systems, ensuring accurate forecasting, visibility, and alignment with corporate growth targets.
• Provide executive‑level leadership for large‑scale implementations, new program rollouts, and service expansions, ensuring seamless coordination across operations, field teams, and corporate functions.
• Operate as the central point of accountability for customer success, aligning internal stakeholders, resolving escalations, and proactively managing risk across complex service environments.
• Partner closely with operations, finance, and leadership teams to ensure service delivery excellence, contractual compliance, and continuous improvement across the account portfolio.
• Lead by influence within a matrixed organization, driving alignment, accountability, and results across internal teams supporting large national accounts.

• Proven success managing large‑scale, complex national accounts ($10M–$20M+) with multi‑site portfolios and enterprise‑level stakeholders.
• Demonstrated expertise in strategic account planning, long‑cycle enterprise sales, and multi‑threaded relationship management.
• Advanced consultative and solution‑based selling capabilities, with a track record of influencing executive‑level decision‑making and driving measurable business outcomes.
• Strong commercial acumen including pricing strategy, contract negotiation, margin management, and financial performance ownership.
• Extensive experience leading large‑scale program implementations and managing complex service delivery across geographically dispersed locations.
• Exceptional executive communication, presentation, and storytelling skills, with the ability to translate data into actionable insights.
• Demonstrated ability to lead cross‑functional teams in a matrixed environment, driving alignment and accountability without direct authority.
• Highly strategic, organized, and detail‑oriented with strong…