Cashing and Services Manager

Populus Financial is seeking a results-driven Product Manager to join our Retail Operations team, overseeing check cashing and money services: including bill pay, money orders, and wire transfer products used daily by customers nationwide. This role is responsible for shaping product strategy, guiding cross-functional execution with marketing, IT, and operations to deliver customer-focused innovations for our retail customer. The ideal candidate combines strategic thinking, data-driven decision-making, and hands-on product ownership to deliver measurable business impact.

• Lead product planning and execution for assigned products, from concept through launch, ensuring alignment with customer needs and business objectives.
• Identify and prioritize high-impact features and enhancements by analyzing customer feedback, competitive trends, and market opportunities.
• Collaborate with UI/UX teams to translate product vision into intuitive, accessible, and engaging user experiences.
• Write detailed user stories and acceptance criteria that clearly communicate requirements to Agile development teams.
• Analyze and synthesize market insights to guide product enhancements, ensuring our offerings remain competitive.
• Monitor and analyze key performance indicators (KPIs) to assess product health, drive adoption, and improve customer engagement.
• Conduct product option tests, user experiments, and post-launch analysis to continuously optimize product performance.
• Partner closely with IT, Field Operations, Marketing, Compliance, and Finance to ensure successful cross-channel product delivery and alignment with regulatory requirements.
• Translate analytics, customer insights, and operational feedback into actionable roadmap decisions.
• Present product performance reports and strategic updates to executive leadership.
• Lead planning and execution of all tax season projects, reporting, POS flows, training, and performance analysis.
• Manage day to day communication with Money Services vendor partners.
• Product Management
• Business strategy & competitive analysis
• Customer experience optimization
• Strong technical acumen & understanding of mobile and POS platforms
• Problem solving & prioritization skills
• Project Management
• Effective cross-functional collaboration & stakeholder management

• Marketing, Finance, IT, Customer Service, Compliance and Field Operations

• Bachelor’s degree in Business, Computer Science, Mathematics, or a related field is required
• 4+ years of experience in product management or a closely related role is required
• Strong understanding of core computer science concepts and system design principles is required
• Proven ability to derive actionable insights from performance data and translate findings into product improvements required
• Demonstrated experience writing detailed user requirements and acceptance criteria for technical products is required
• Experience designing, running, and interpreting A/B tests preferred
• Familiarity with Agile methodologies, processes, and ceremonies is required
• Advanced proficiency in Microsoft Excel and PowerPoint is required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities. While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel;

reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to fifty lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.

This is a full-time position, days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position might require long hours and weekend work.

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Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.