Assistant Shift Manager

Description

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every person who walks through our doors.

We are looking for a Shift Manager who is a strong leader, highly organized, professional, and capable of overseeing the full operation of TCH Social during assigned shifts. The Shift Manager is responsible for leading Assistant Shift Managers, Floor Supervisors, dealers, Food and Beverage team members, Cash Cage team members, Front Desk team members, Security, and other club team members while ensuring that all guest interactions, team member performance, games, service standards, and operational procedures meet TCH Social standards.

This position plays a key role in creating a fair, efficient, safe, clean, and guest-focused environment. The Shift Manager is expected to lead by example, make sound decisions under pressure, support team development, hold team members accountable, and help drive the overall success of the club.

• Assist the Shift Manager in overseeing all aspects of club operations during assigned shifts, including poker room operations, Food and Beverage, Cash Cage, Front Desk, Security, guest service, and overall facility standards.
• Support and help lead Floor Supervisors, dealers, Food and Beverage team members, Cash Cage team members, Front Desk team members, Security, and other club team members.
• Help ensure all games are operated fairly, efficiently, and in accordance with TCH Social policies, procedures, and standards.
• Maintain a strong presence throughout the club and help ensure a high level of guest service at all times.
• Assist with managing game flow, seating efficiency, table balance, dealer rotations, and overall floor organization.
• Support the Shift Manager in handling player disputes, rule interpretations, guest complaints, service issues, team member concerns, and operational matters.
• Ensure team members are following proper procedures, maintaining professionalism, and meeting performance expectations.
• Coach, train, and develop club team members to improve consistency, guest service, and operational execution.
• Assist with interviewing, onboarding, training, performance feedback, corrective action, separations, and other team member accountability processes as directed by the Shift Manager or General Manager.
• Partner with the Shift Manager and General Manager on staffing needs, scheduling feedback, team member performance, department standards, and operational improvements.
• Assist with creating, reviewing, and maintaining team member schedules as needed to support business volume and operational needs.
• Complete office and administrative work, including filing forms, maintaining records, reviewing documentation, completing audits, and ensuring required paperwork is accurate and organized.
• Monitor attendance, professionalism, performance, and policy compliance for team members during assigned shifts.
• Monitor player behavior, suspicious activity, safety concerns, security issues, and policy violations.
• Work closely with the Cash Cage, Front Desk, Security, Food and Beverage, poker operations, and other departments to support smooth club operations.
• Assist with proper cash control procedures, floor audits, shift reports, incident reports, and operational documentation.
• Support marketing initiatives, promotions, tournaments, special events, and high-volume business periods.
• Communicate important updates, policy changes, scheduling needs, operational priorities, and performance expectations to the team.
• Help maintain a clean, professional, safe, and welcoming environment for guests and team members.
• Identify operational issues and bring recommended solutions to the Shift Manager or General Manager.
• Step into additional leadership responsibilities when the Shift Manager is unavailable or as directed by the General Manager.
• Perform other duties as assigned by the Shift Manager or General Manager.

Requirements

• Minimum 2 years of experience in the casino, card house, poker, hospitality, restaurant, bar, entertainment, or similar customer-facing industry preferred.
• Previous experience as a Floor Supervisor, Lead, Assistant Manager, Department Supervisor, or similar leadership role preferred.
• Strong knowledge of Texas Hold’em, Omaha, poker room procedures, game protection, and common rule rulings preferred.
• Experience leading, coaching, training, and holding team members accountable preferred.
• Experience with scheduling, documentation, audits, administrative work, or team member performance management preferred.
• Excellent communication and conflict-resolution skills.
• Ability to make sound decisions quickly and professionally in a fast-paced environment.
• Strong understanding of guest service, team member management, operational execution, and facility standards.
• Ability to prioritize tasks, delegate effectively, and help maintain control of the club during high-volume periods.
• High…