Sr. Principal, Solutions Management

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‑centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our global team of 5,000 employees collaborates to drive the largest asset class in the world.

The Enterprise Operations Group (EOG) is executing a multi‑year transformation playbook focused on delivering exceptional customer experiences, enhancing quality, and modernizing our call center and back‑office operations. We are seeking a high‑caliber, strategic Sr. Principal, Solutions Management to serve as the lead architect and individual contributor for this transformation.

This role is responsible for the strategic design and successful delivery of the entire transformation portfolio, driving holistic, end‑to‑end improvements across systems, processes, and user adoption. As a premier individual contributor, the leader will partner directly with executive stakeholders to align the strategic roadmap, prioritize high‑impact initiatives, and accelerate value.

• Portfolio & Program Oversight:
  Assume ultimate accountability for the EOG transformation portfolio, overseeing all initiatives from conception through value realization and ensuring program goals are met.
• Strategic Roadmap Development:
  Partner with C‑level and VP/Sr. Director level stakeholders across Operations, Engineering, Technology, and Product to create and maintain the multi‑year transformation roadmap, ensuring alignment with broader business objectives.
• Executive Stakeholder Management:
  Serve as the primary executive liaison for the Solution Management function, building trust, facilitating alignment, and managing critical escalations to drive change.
• Financial & Business Case Leadership:
  Lead the development of robust business cases, clearly defining ROI, cost‑benefit analysis, and financial impact to prioritize initiatives and secure funding.
• Governance & Prioritization:
  Implement and manage a strategic governance structure, applying Critical Path Thinking to balance ROI, manage scope, and navigate complex dependencies.
• Holistic Process Improvement:
  Champion end‑to‑end improvement by mapping and optimizing value streams, identifying systemic inefficiencies, and embedding data‑driven decision‑making.
• Innovation & Best Practices:
  Promote innovative thinking by encouraging experimentation, leveraging benchmarks, and challenging legacy norms to unlock new value.
• Functional Champion:
  Act as the enterprise‑wide champion for Solution Management, creating followership across the organization and propagating the value of the transformation as a “digital” change agent.
• Technical Strategy:
  Provide strategic guidance on technical execution, ensuring business requirements translate into technical specifications that leverage enterprise architecture and emerging technologies like AI/ML.

• Education:
  
  Bachelor’s Degree required;
  Master’s Degree (MBA, MS) highly preferred.
• Transformation
  
  Experience:
  
  10+ years of experience executing large‑scale, complex technology and business transformation programs within an Operations environment.
• Portfolio Management:
  Demonstrated experience managing a portfolio of multiple concurrent projects and programs.
• Environment:
  Expertise working in a hybrid operations environment (offshore/onshore teams) and navigating complex, matrixed organizations.
• Methodology:
  Deep understanding of project and program management best practices (e.g., Agile, Scrum); PMP or equivalent certification is a significant plus.
• Desirable Background:
  Product Management experience is highly desirable.
• Certifications:
  
  Six Sigma Master Black Belt or Black Belt certification is highly desirable.

• Expert Proficiency in End‑to‑End Improvement:
  Ability to drive holistic, cross‑functional improvements and ensure solution adoption and sustainment.
• Expert Proficiency in Critical Path Thinking:
  Mastery of prioritizing high‑impact activities, building multi‑year roadmaps, and managing scope to accelerate value delivery.
• E…