CFS CXL Phone Desk Specialist

Position Summary:

The CFS Cancellations Coordinator is responsible for completing finance and insurance cancellations.

Who would I interact with?

Interacts with internal and external customers at various levels, CFS Cancellation, Registration and Schedule teams, supervisor and management.

What are the day-to-day responsibilities?

Process and submit all product cancellation paperwork to appropriate product vendor or manufacturer

Process assigned work in an accurate and timely manner meeting all department requirements

Maintain/Process assigned BPMS cancellation queues

Communicate any cancellation problems to the stores (via Cancellation workflow)
Calculate refund amounts when needed on any cancellation thru BPMSProduce high quality and quantity of work while under deadline pressure

Back up and assist other team members as needed

Meet or exceed service level agreements

Perform any other outside projects and/or tasks as needed

What are the requirements for this job?

Strong data entry skills

Understand basic accounting principles and logic

Effective analytical, problem-solving, organizational and time management skills, with the ability to meet commitments and deadlines

Experience handling high volume of paperwork in multiple computer database systems

Use of computer required for entire shift

Periodic monthly meetings with Supervisor, which may require team interaction.

Communicate effectively with customer base Ability to read, write speak and understand the English language

Ability to work independently and as a team member in a deadline driven environment

Automotive Accounting experience preferred, but not required

Flexible work schedule to accommodate workflow

What’s my next possible position?

CFS Cancellations Specialist Auto Nation  is an equal opportunity employer and a drug-free workplace.

Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear Access  amazing deals and discounts through You Decide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.
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